Contact Information17797 Lindero Road
Victorville, CA 92392
Phone: (760) 245-3300
County: San Bernardino
Overall Rating 4.3 / 5.0 ★★★★★
Ramona Rotella★★★★★ 6 months ago
My father, who has dementia, has been living at Sterling Commons for about 2 years now. It's the perfect place for him. He feels secure and content there. The environment is warm and welcoming. It's a homey atmosphere. It's clean and comfortable. The food is great, and Dad gets to interact with the other residents during meal time. They even provide snacks a couple of times a day. The best part of Sterling Commons is the people who work there and help Dad. They're exceptional people who really care for the residents. Dad has all his needs met, from help with personal hygiene to prescription management, and he even gets his annual flu shots right on the premises. He enjoys the frequent entertainment and the twice weekly bus rides around the community. My family feels so grateful that he's in a place where he is so well taken care of.
pj Jerscheid★★★★★ 7 months ago
When our loved ones can no longer care for themselves, and it is too great a task to handle unassisted, nothing is more important than finding a place that will care for them with the utmost professionalism and warmth. I was so comforted the moment I walked into the Sterling Commons. The premises are clean and the conditions are safe. The Director Debra, is wonderful. She helped make the transition of moving my mother from another facility, to the Sterling Commons, so seamless and with ease. The staff is exceptional! I have found the caregivers to be not only knowledgeable, but attentive, consistent and compassionate. It is so comforting knowing my mother is safe and in competent, quality care. Phyllis Jerscheid
Debra Katz★★★★★ 3 years ago
My mother in law has lived here for over two years. They allowed her to come in at a lower rate of apx $2000 a month. Then when we got a notice that they were raising her rent by $60 I politely inquired as to whether that was correct as I was told by social security it wasn't given she gets SSA/SSI and a facility isn't allowed to take every penny (her diapers alone cost about $80 a month). At that point they sent us a nasty letter that if we didn't like it we could leave, and a month later they moved her to a lower functioning unit without alerting us to this first. They moved her in the middle of the night. The nurse called to say my mother in law was upset and the staff didn't understand why the director of the facility had moved her as there was no justification on a medical level. This was against her wishes and ours since They had no reason for doing this except they now wanted to give her room to someone who could pay more. The director confirmed this and said it's within their right, and that they can get people who will pay more for her shared room (they moved her roommate to the lower functioning ward too for this reason). To move someone to a lower unit means when it's not necessary means less mental stimulation and less community contact. Also the move is very hard on someone with dementia. We spoke to several staff who stated they also objected and hadn't been consulted and didn't think it was a good idea. We contacted the Ombudsman to ask them for help who said they would go in and discuss with them and now just a month later we get a notice they are raising her rent by $1000 more dollars so now it will be over $3100 a month which they know she can't afford. She doesn't do well with moves. Mean while she has been a good patient, without behavioral problems and the staff love her and tell us she is one of their favorite patients. The nursing staff overall have been very good here and we have felt my mother in law was in good hands but we feel that the owners and executive staff are money hungry individuals who see this as the big business it is and are obviously no longer putting the best interests of the patients above all else. She has had a shared room this whole time but it's not enough to get $4500 to $5000 for a room per month (not sure what the room mate was paying). Now they want twice that much, PER ROOM.
Joe Battaglia★★★★★ 2 years ago
My name is Joe Battaglia. Just prior to Thanksgiving, we as a family had been doing much research on finding the right facility to take care of our Mother who had been diagnosed with Dementia. After interviewing many facilities we were then blessed to learn about Sterling Commons. This Christian family owned business run with professionalism and love became the new home for our Mother. She has only been there about 5 months and already has progressed by leaps and bounds to the amazement of everyone. I personally believe that the excellent care she receives from all the staff, the nutricious meals, a positive atmoshpere and the love and attention she gets has made all of this possible. We are all so happy to see our Mother in good health and happy in spirit that we Thank God we were introduced to Sterling Commons. I feel completely comfortable and confident in refering anyone that needs placement for a loved one to take the time and visit Sterling Commons. I'm quite sure that you will see for yourself what I've been saying and coming away with a sigh of relief saying to yourself, I just found our new home.
Tony Murphy★★★★★ a year ago
|Facility Type||Residential Care Elderly|
|Owner||Koerick Sterling Commons G.P, Victorville, LLC|
|Facility Administrator||Deborah Staggs|
|Date Of Last Visit||2015-01-29|
|All Visit Dates||01/29/2015, 07/01/2014, 06/16/2014, 10/23/2012, 09/21/2012, 10/20/2010, 07/08/2010, 04/22/2010|
|Inspection Visit Dates||10/23/2012, 10/20/2010|
|Inspection Citation For Immediate Health Safety Or Rights Impact||0|
|Inspection Citation For Potential Health Safety Or Rights Impact||0|
|Other Visit Dates||2014-06-16|
|Other Citation For Immediate Health Safety Or Rights Impact||0|
|Other Citation For Potential Health Safety Or Rights Impact||0|
|Complaint Citation For Immediate Health Safety Or Rights Impact||0|
|Complaint Citation For Potential Health Safety Or Rights Impact||0|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.