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Brookdale Yorba Linda

  1. Assisted Living
  2. California
  3. Yorba Linda Assisted Living Facilities
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Overall Rating 3.9 / 5.0 ★★★★★

  • Suzanne M
    ★★★★★ 2 weeks ago

    Horrible! The staff is extremely limited. I think they hire anyone looking for work regardless of experience. They charge an exorbitant amount of money for NOTHING! My mother-in law slid off her bed to the floor yesterday and it took the staff OVER 20 minutes to respond to her. So there she sat! Other residents were trying to find staff to assist. The staff is unfriendly and quite rude. I spoke to one of the nurse's and she had no answer as to what happened and I couldn't speak to anyone else because they weren't "available". Convenient. The country kitchen area has food still on the tables long after meal times as does the dining room. The dining room/bingo area is very dark. It's hard to see anything and I'm not in my 90's! I've had to call several times to ask that my MIL get her night time pill (they charge to give medicine up and over the monthly rate but apparently the night time pill she has to remember to ask for and is not included. Seriously?) My husband and I have been there twice now where we've had to ask for her to get her pill while we were there and it took us three times to ask for it. We still have no idea whether that happened or not. The elevator seems to always have an issue. The last three times we've been there the elevator was out of service. WTH? These are elderly, some wheelchair bound, walking with walker folks that need access to the elevator not made to walk all the way around the bldg to get downstairs. They need to have an elevator service on call to handle these things. For what they charge per resident, they certainly can afford it.

  • Tom O
    ★★★★★ 7 months ago

    Your parents are a commodity to the Brookdale Corporation. The Corporation is only interested in making money for investors. Not staff's fault as it seems corporate has reduced staff to levels that they cannot take care of our parents efficiently. For example, (and this isn't the first instance), our mother is on bed rest, she called us at 830 this morning as her portable potty was full. We called the front desk, they said they would send someone up. At approximately 11am, we called to make sure they handled. She said no, and as her lunch was delivered, I heard her ask the server if they could help her. The answer I heard was NO. My brother arrived at 1230 and it still hadn't been emptied. $4700/month of her life savings for this level of "world class customer service".

  • Mark Billes
    ★★★★★ 6 months ago

    Not impressed with our experience. Nice staff but professional mistakes on service were frequent. Needs better training, more staffing and new chef.

  • Clayton Dalton
    ★★★★★ a year ago

    This place takes such good care of their residents. They have all kinds of activities such as BINGO, outings, Hawaiian luau, black jack, art and music classes, sewing parties, and much more. I would highly recommend this place for your loved one.

  • Michael Ferguson
    ★★★★★ a year ago

    Just amazing. Very clean, patients well cared for. Have an aunt that broke her hip, took her to Placentia Linda. She was transferred to Brookdale. Now she doesn't want to leave. Many activities for all, 24 hour visitation.


Other Information

Facility TypeResidential Care Elderly
OwnerEmeritus Corporation
Facility AdministratorRandall Fuller
Regional Office22
License StatusLicensed
Date Licensed2014-07-31
Date Closed0000-00-00
Date Of Last Visit2015-04-27
Inspection Visits0
Complaint Visits2
Other Visits6
Total Visits8
All Visit Dates04/27/2015, 01/22/2015, 01/22/2015, 01/15/2015, 01/15/2015, 01/15/2015, 08/21/2014, 06/11/2014
Inspection Visit Dates0000-00-00
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates01/22/2015, 01/15/2015, 01/15/2015, 01/15/2015, 08/21/2014, 06/11/2014
Other Citation For Immediate Health Safety Or Rights Impact0
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations2
Inconclusive Allegations1
Substantiated Allegations0
Unfounded Allegations1

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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