Country Club Assisted Living, Llc
Overall Rating 3.3 / 5.0 ★★★★★
Jackie Hunt★★★★★ 11 months ago
My mother was in rehab and couldn't go back to where she was living before she fell. Country Club assisted living took her in with loving open arms. Their open door policy was reassuring and inviting. Mother was always out with the staff, clean and happy. The manager Lynda is absolutely wonderful, she has the biggest heart, she put me and our family at ease and bent over backwards to make sure my mother had everything she needed. The staff in general was very happy and inviting, and the Med manager was awesome, she worked with all the Physicians and pharmacy and made sure my mom had all she needed. This was never an assisted living this was my mom's home and it really felt like a home not a business. I would recommend this place for anyone, if your looking for one on one care. My mom was there until the end and I couldn't be more satisfied.
A Google User★★★★★ 8 years ago
this experience started out nice. When you see the amazing house, pool, living areas, movie theater, and more, you think to yourself, "what a nice place for mom/dad to live". The staff is really friendly as you are considering the facility. But wait. Once you sign the contract and move in, then the fun begins. The poorly trained staff will always be ready to call you day or night to have you leave your home to come and handle an issue that you were led to believe the staff could take care of. You will then be told that mom/dad will need some ativan, which is a tranquilizer. You will freak out at first but then they will tell you that all of the residents have it, it just helps to calm them down a bit. The fun is just beginning. You will continue to get phone calls at all hours of the day unless your loved one is perfect or sedated to the point where they might as well not be alive. You will start to notice when you arrive to visit that things don't seem quite right. You'll notice that there are soiled garments in your loved one's room (suite as they like to call it). You'll see continually that the scheduled daily activities that you heard about are not taking place, that a lot of tv watching goes on, that the nurse is really only there for a couple hours per week, that the medicine records are scant, and that your loved one is depressed. If you have someone who is in need of care, please overlook this place. If you decide to go here, especially if your loved one has dementia, you can expect to be moving within a few months. When you walk in and find the staff holding a door shut so that your loved one cannot get out, because they are not trained to handle them as they say, you will get the urge to leave the place. You will rationalize that its just once, but then it will happen again and the phone calls will also continue. You will get to the point where you realize that you need to have your loved one in a competent facility and that you need to do it quickly to prevent further harm to your loved one. Once you decide that you are going to leave, you will get to meet the owner Franck Martin, for the first time via e-mail or phone. You will be told that you have broken the contract and that there are huge penalties. You will tell him that your loved one was being involuntarily confined right before your eyes, to which he will say that you don't know what your talking about. Eventually if you do get a refund of your deposit and any pre-paid money several months will have passed and many battles will have ensued. Please note: Mr. Martin does not hang on to any money he gets from families, he spends all of it and should a refund be due, he will readily break his own contract which states that refunds will be given in 30 days. Try 90 days or more for the refund, and only after being more persistent than a swarm of locusts. Long story short; don't go here if you love your loved one, there are much better places that actually know what they are doing and care more about your loved one that the $$$$$ signs. I beg of you, please take this seriously, it is the first review of the place, and I know that this ill treatment happens to others as well, I've seen it for myself. Please keep looking, don't be fooled by the nice cover that they put on with their million dollar home that they run the place in. Its a joke.
A Google User★★★★★ 8 years ago
This place is great they have such great service and caring staff. sepically the over night girl i feel my love one is safe. The manager is a wonderful woman real caring. most the staff is good, some young ones on evening shift dont pay attention as much, however like i said i feel safe when the overnight girl comes in. I think the place is Beautiful and well keeped. Keep up the good work.
|Admin||Ms Alicia Romano|
|Ownership Type||Limited Liability|
|Primary Type||Assisted Living Residence|
|Sub Type||Private Pay|
|Mailing Address||Country Club Assisted Living|
3205 Leslie Drive
Colorado Springs, CO 80909
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.