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Harvard Square Retirement Community

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Overall Rating 3.3 / 5.0 ★★★★★

  • Lily Rosenblum
    ★★★★★ a week ago

    The quality of care continues to deteriorate since the community was bought by Watermark a year or so ago. Their business model seems to be based on cutting costs to the bare bone rather than retaining their residents through excellence and compassion. So sad, since it was such a wonderful place for my grandma for so many years before that. The number of aides has decreased per shift. They are understaffed and the aides can't keep up with the needs of the residents. Staff turnover has increased dramatically. We pay for assisted showers yet lately they have not even shown up on shower day! Even meds were missed a couple times. Even though a few great employees still remain, Harvard Square is losing a lot of their best staff.

  • Lisa Hays
    ★★★★★ 3 months ago

    The staff is either very good or very bad. The good one's can probably be counted on both hands! Half of resident helpers are mean and rude! They all need training in working with the elderly! Half of them don't speak English or an understandable version of it. There are very few medically trained people working there! No training for medical emergencies, and especially at night! One day my dad ripped his arm open trying to open a window, someone came with a bandaid! The care is hit or miss! The staff doesn't communicate with families! The food is hit and miss! Frequently, it's so bad my parents don't eat! Over-seasoned, over-cooked, undercooked, bland, cold, in general, bad cooking! Uncaring staff in kitchen & dining room. My parents have been there since December 2017, not one have they gotten the billing straight! Overbilling, underbilling then charging again! I would never recommend this place to anyone!

  • Regina Asuncion
    ★★★★★ 5 months ago

    I really appreciate that Harvard Square goes above and beyond to ensure their residents receive the best care. They also recommend trust worthy and compassionate companies like RGA Home Health to step in whenever the residents have that need. Thanks for everything that you do!

  • Shery Fleck
    ★★★★★ 9 months ago

    My mother is a resident here, and she really enjoys the people living there and the people working there. But the food has gotten so bad we are actually contemplating moving her! Food is cold, food is not cooked sufficiently, and sometimes so spicy the residents can't eat it. Staff is nice and very helpful. Harvard Square does offer a variety of activities and outings.

  • Mark Horning
    ★★★★★ 6 years ago

    My mother is at this facility and I have to echo the previous poster's comments. It's a bit older building but it is well kept. The staff is wonderfully friendly, the restaurant food is good and there are lots of activities all day every day. There is a library, exercise room, spa, hair dresser, large common area. Highly recommended.


Other Information

AdminMr Brian Erickson
Licensed Beds135
Secured Beds0
Ownership TypeLimited Liability
Primary TypeAssisted Living Residence
Sub TypePrivate Pay
Mailing Address

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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