Heritage Club Denver Tech Center
Overall Rating 3.2 / 5.0 ★★★★★
Meghann Ziegler★★★★★ a year ago
I am a current associate at Brookdale DTC. I take pride in the compassion, respect, and care our residents receive everyday. Our community is beautiful, and we focus daily on enriching the lives of those we serve.
almost murdered★★★★★ a year ago
I toured here for memory care. Nice community, clean, residents seemed happy. Staff seemed knowledgeable and caring.
John Bachofer★★★★★ 2 years ago
Newly remodeled, great memory care neighborhood and the staff is amazing. Would recommend this property to anyone.
S Smith★★★★★ 3 years ago
Heritage Club is owned Brookdale a publicly trade company. I would NOT recommend this Brookdale Assisted Living Facility to anyone looking for a home for their parents or spouse. Some of our issues include: -Overdosing medications, lost medications, medications/dosages not entered correctly on residents records -Understaffed, especially on weekends. The Care Associates who care for the residents complain to the residents' families that there are too many residents/needs for them to do a good job. They ask us to call and complaint to the regional manager. When we ask them to tell the on-site manager they respond that they do but no action is every taken. -I have heard of residents who had to be hospitalized because of the way staff transfer/transported a resident resulted in falls, broken ribs, and head injuries. My parent was hospitalized after a fall while toileting. We pay extra for standby-assistance but we were told from one of the care staff that the person caring for him, left him unattended on the toilet. Another resident told me they found their parent, whom can not walk on their own, in the shower unattended and that the Care Associate had left the room. -Regional director told us that she knew the kitchen manager was a problem a year ago, and it took a year before they let the person go. Residents sometimes have to wait 45 minutes or more to get food, the same items were served for lunch and dinner multiple days in a row. We were told that the the on-site management, Care Associates and Dinning aides are suppose to sample the meals every day. When you ask them if they tired what was cooked the answer is always NO. Sometime the food is so spicy that it is unpalatable even for non-seniors. Beef is so over cooked or of such poor quality, I could not chew it. If you need something, a fork, napkin, water/coffee refill, you have to ask 3-4 times before it arrives. Often their is no water put on tables, no fresh fruit or vegetables at any meal. -Residents are scared to complain or comment on services because they are afraid they will be asked to leave. Community input meetings for residents and/or families have been discontinued, or because no improvements are made people don't bother getting involved. -Turnover is very high. There are good people there, namely, Vickie, both Susans', Jill, Kisha to name a few, they just need more of them. -They lost my parents cloths for 3-days, and every resident family member I heard from has experiences of wool items being washed, OR bedding that is never changed. -Carpets in residents apartments are not routinely cleaned, even if they spill liquids or have feces or urine on them. Another family believe the bedding in their parents room has not been cleaned, or the carpets shampooed in over a year. -Emergency Call Pendents Process is broken - When we press the pendent for extra help, it can take 20-45 minutes for someone to show up. If a person falls and needs help they will sit on the floor the entire time until someone shows up. We feel a a 5-minute or less average, and 10-minute maximum response time is needed, and acceptable. However, if someone has a critical medical emergency in will never arrive in time at this facility. I have been in the dinning room when a Dinning aide calls for help, and no one every shows up. I have checked with the front desk to see if the pendant is showing up on their system, and 99% of the time it is present. The system tracks when a pendant is enabled and the length of time a Care Associate takes to respond. So the system technically works,its the management process and oversight that is broken in my opinion. The Care Associates are so busy that there often is no one to help. -We pay extra for services like dispensing medications, toileting, escorts, extra activities, but they are not delivered consistently or at all. If you ask three different Care Associates what the care plan is for you family member, you will get different answers, or they just don't know.
A Google User★★★★★ 6 years ago
This is one of the worst assisted livings in Denver (and, funnily enough, an outrageously expensive one). A great place to take your loved one to get neglected by lazy helpers and belittled by innattentive, bitter nurses (ok - there were maybe 2 there that actually were caring). While my dad was there, we saw the staff turnover nearly 100%. I can't warn people enough to stay away from this AL. Some of the treatment I saw in the memory care unit was so incredibly sad - such as people put in double-diapars because the staff was too lazy to perform regular incontinence care (they basically left people sit in their own urine/excrement as long as it didn't leak onto their floor). Luckily, my dad had family who were often present. We ended up moving him to a small home for Alzheimers where he receives the love and attention he deserves from the staff.
|Admin||Ms Valerie Valdez|
|Ownership Type||Limited Liability|
|Primary Type||Assisted Living Residence|
|Sub Type||Private Pay|
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