Sunrise Assisted Living At Pinehurst
Overall Rating 4.1 / 5.0 ★★★★★
anne armentoneill★★★★★ 5 months ago
The assisted living portion of Pinehurst was outstanding! Our mother, who has Alzheimer's, was there 2 years and we never had a complaint. The staff was exemplary, activities were wonderful, apartments were beautiful - basically everything we wanted for mom. When the Alzheimer's worsened, she got to the point of needing to move to the memory care unit. Sadly it became a whole different story. When my brother and I would visit once a week or more her room was consistently less than clean and smelled bad, she had twice been sleeping in her bed for two days or more with no linens on it, and her personal appearance began to deteriorate as in wearing clothing totally inappropriate for the weather or pajamas under her clothing. Mom broke off one of her front teeth down to the root and we were never informed, discovering it on one of our visits. When questioned, none of the staff was even aware of it much less had any idea of when it happened. She had incontinence issues in part due to her medications and had begun throwing her underwear away. We were never informed of this and on three occasions we discovered that she had none at all so was going without undergarments. Activities on the memory care unit were sporadic to non-existent and residents were usually either sitting and staring or wandering aimlessly around the unit. Patients routinely wandered In and out of other's rooms sleeping In their beds and taking things from their rooms. Staff was not engaged enough with the patients to redirect the behaviors. In sum, it became evident that the unit was often short staffed, staff appears poorly trained for this population of seniors, staff did not engage in any meaningful manner with the patients, which resulted in a level of care that I would characterize as benign neglect. The staff appears to have little understanding of how to head off the aggressive behaviors that are so common in Alzheimer's/dementia patients which unfortunately leads to injuries of the patients. Multiple times we requested a review of mom's medications as her symptoms got worse. It took several requests to get them to even do the review. The staff doctor admitted that one of her Alzheimer's meds was no longer of benefit and said it would be removed from her regimen. In six months it was never removed or titrated down. We found out later from another doctor that this medication can actually cause aggression. More medications were added instead with no positive effect. The end result was that we were given 30 days to get her out of Pinehurst. In sum, the promise of aging in place should be very carefully considered at Pinehurst until a total revamping is done of their memory care unit to include much better training in this population of seniors, review of the quality of the staff, responsiveness of medical personnel, and supervisors that are aware of negative issues in this unit and are willing to take steps to correct them.
Chris Oole★★★★★ a year ago
I hope I don't have to change this review, but so far the helpful nurses at Sunrise at Pinehurst have been patient and amazing as they have helped me transfer my mother from out of state, way better than any others I have called and met with. They know I am overwhelmed and they have explained everything every step of the way
cheri rubin★★★★★ 5 years ago
I think the parking situation is getting fixed. I have to say, however, that when it comes to rating senior care facilities, parking is pretty far down on my list. What matters to me is the competency and heart of the staff. Having moved my mom from Wind Crest/Erickson and Brookdale, both of which had serious management problems and varying levels of caregiver competency, I was blown away by the staff at Pinehurst at Sunrise. I cannot recommend this place highly enough.
Erica Gadison★★★★★ 2 weeks ago
Valarie King★★★★★ 3 weeks ago
|Admin||Ms Erica Sprenkel|
|Ownership Type||Limited Liability|
|Primary Type||Assisted Living Residence|
|Sub Type||Private Pay|
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