Heritage Club Greenwood Village Assisted Living
Overall Rating 3.9 / 5.0 ★★★★★
Orlando Herrera★★★★★ a month ago
I worked there as a host in the dining area. The nurses would leave residents in the dining room from morning to dinner, and when asked to take them to their rooms cause the residents wanted to leave the dining room. The nurses would say they either wanted to stay there or they couldn't at that time take them back to their room and would then vanish. It was always poorly staffed and in that case they understaffed people to make up for this lack of employees. It was poorly managed and often neglected its workers to the point that it was not worth working there any longer. I would try to talk to the residents and help them with anything and everything I could while doing my job to the best of my ability. My manager would yell at me and my girlfriend since we both worked there at the time that we were moving too slow, while the directors daughter was doing little to none compared to what we were doing. Since she was the directors daughter her inability to do her job was overlooked. On more than one occasion I had walked into the bathroom to find feces and or a resident sitting in the dark screaming for help. If you love your family and want to make sure they receive the best care they can I would highly suggest not bringing them here. There was staff members that worked there that did amazing jobs but the lack of care by the remaining employees over shadowed their work.
Laura Wray★★★★★ a month ago
I selected the Greenwood Village facility because Assisted Living, Dementia Care, Skilled Nursing, and Physical and Occupational Therapy services are in the same location. My mother has transitioned through all of the facilities and currently resides in the Dementia Unit. The gentle and loving care she receives is visible in every staff member with whom I have interacted. After breaking her hip and having surgery at age 99 1/2, the Skilled Nursing Unit, combined with the PT and OT staff, led to the successful return of my mother to the Dementia Unit. I have spent a lot of time getting to know the staff in all the areas, sharing my compliments as well as my concerns, and I am, for the most part, very happy with the care given to my mother.
Henry Singh★★★★★ a month ago
Exelent service great place for Seniors. Great food. Loving and caring staff.
Ashley Reitz★★★★★ 4 months ago
All of the Brookdale locations are exceptional in looks and care. I always enjoy the opportunity to work with someone from Brookdale. The staff is all very friendly and knowledgeable.
Robert Smith★★★★★ 3 months ago
Poorly staffed and people are not properly cared for. Find a place that takes more pride in their job.
|Admin||Ms Diana Pagnotta|
|Primary Type||Assisted Living Residence|
|Sub Type||Private Pay|
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