Brighton Gardens Of Lakewood
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Does Brighton Gardens Of Lakewood, Inc offer the following services?
Care for the terminally ill
Trained for Alzheimer's, dementia, etc.
Care for bladder or bowel control problems
Plan, Prepare & Clean-Up Meals
Provides around the clock staff
For appointments, groceries, etc.
Can pay for care via Medicaid
Overall Rating 2.1 / 5.0 ★★★★★
Deb Crandall★★★★★ 2 months ago
This company expects you to pay your bill on time or you will be assessed a $200 late fee but when they own you money, they will not pay you back. They own us over $4,000, tell you you are a top priority for their accounting department to send a check but yet nothing happens. Be cautious with this company on ALL levels.
Alicia Navarette★★★★★ 2 months ago
I cannot stress enough what a dump this place is! Management is terrible and lazy leaves their workers with triple the work load half the time, with no intention of stepping up and helping! I would turn the faucet on in this facility and brown rust would come out. Maintenance manager AKA Michael barely knew how to replace a pipe under a sink and can be found 90% of the time sleeping with his feet up on his desk. Be careful when moving your loved one here because they will offer you a low price and then raise it dramatically after a year this place should be shut down after a thorough health inspection
SueAnne Fordson★★★★★ a month ago
I have finally created this so I can tell people how horrible this establishment is. My in laws lived here for little over a year in assisted living and skilled care. The sales person, nurse, and director all reassured us that they would be taken care of. Poor response time and lack of empathy from staff... The bottom line for them was always the money!
sigrid campos★★★★★ 4 months ago
My mother stayed at this facility for 2 months for rehab, and I got nothing but good things to say about this place. Starting with Anthony from admissions, he was so nice and helpful to all of us, and made the admission process so easy. He talks and listens to you and try's to answer every question you might have. Very good admissions coordinator. I would highly recommend this place
Jessica Thorne★★★★★ a month ago
Despite these other reviews, I felt that this was the "best" choice to have my post-stroke grandmother to try and rehabilitate as much as possible. I will say firstly that the care is actually very good. The staff are personable (mostly) and they're very kind. It's clear they are trying to make a difficult situation (caring for tens of elderly/sickly people) work. What I have a serious issue with is simple; these places are factories. If you so choose to put your loved one (LO) in this facility (or ANY, for that matter), keep in mind that if your loved one does not make numerical progress according to the PT, it is very likely that you will see the administration start cutting corners with your LO's care and they will try to get them out of the factory ASAP. Here were my biggest red flags: 1. Two days into her rehab and after high doses of Percocet due to stroke-pain, and regardless of one of our family member's POA status, they referred her to hospice without our knowledge or consent. We had a care conference meeting in which the explanation for that decision was a) They legally have to address pain in patients and b) they stand by their decision but will start using Tylenol rather than Percocet for pain management. No mention of the consent issue. 2. There is very little information given to family, and very little info in the room with her that family members can see. We have to hunt down staff each time we come in if we have questions, which can be an arduous process. Many times care professionals in the facility would simply refer us to other people over and over. I feel that the nurses I spoke with would often have a "don't bother me" vibe before and after I asked for their consent to speak with me (they're busy, i get it). 3. Numerical values to assess progress are ridiculous and "one-size-fits-all." During the care conference we were told that one of the standards they use is to see how far they can walk. The PT in the conference indicated my grandmother couldn't walk 50 ft. That's pretty true considering she couldn't do that before. I'm not sure how that sets her up for optimal care and success based on her abilities. Even the PT in the conference said it wasn't a great way to do things. This is mostly an insurance issue- not the facility. 4. Anthony (admissions) was at first very patient and kind to us, but when I tried to understand how medicare covered hospice further along in her stay, he was very short and unhelpful. You cannot convince me that the staff at this facility doesn't understand how hospice works, so you also can't convince me they would be unable to explain it to worried and confused family members who have been thrown into this situation and don't know what questions to ask. 5. Discharge occurred very quickly, and we felt they stopped caring for her as thoroughly after that occurred. I witnessed her being left in the dining room while a shift change occurred. As we were setting up services with hospice in the lobby, we started to hear a loud clinking, as though someone was banging a butter knife on a glass to get attention from the room. I witnessed a handful of personnel in the lobby ignore the noise. It stopped, then started again. Sure enough, as soon as the next nurse came onto her shift, she wheeled grandma out of the dining room. She was the only one in there, and she was left alone for over a half and hour. This made me wonder what else was going on when we weren't there. My family has been through rehabs in the past, all with abysmal experiences. We were hoping things had improved in the decade since that time. It is clear that the facilities have received physical updates, but the administration and the system is still so broken that it doesn't matter. My advice? Do extensive research on these places if you can or have the time, and understand the process with Medicare and what they cover (do not trust the social worker alone). Be there as MUCH as possible to supervise. Be unapologetic and exceptionally clear about your expectations, and keep documentation.
|Admin||Mr Justin Anthony Martinez|
|Ownership Type||Limited Liability|
|Primary Type||Assisted Living Residence|
|Sub Type||Private Pay|
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