Heritage Club At Lakewood Assisted Living
Overall Rating 3.5 / 5.0 ★★★★★
Jinger Whitcraft★★★★★ 2 weeks ago
Sadly disappointed to report the horrendous conduct of the executive director Akila Williams --of the Lakewood, Co Brookdale facility. The way she treated us when my mother and law returned back to brookdale from the hospital was completely unacceptable Ms A. Williams has no place managing a facility for the elderly. Instead she needs to attend anger management workshops. No professionalism what so ever. All we were asking was that my mother in law's call button functioned-- so she could call for assistance to the restroom as needed. This was the very reason she needed assisted living- simply to have help when needed - a call bell that worked properly. Instead we were literally yelled at by their executive director Ms A. Williams. She told us that my mother in law had to wait till maintenance could arrive the next day to work on fixing her call bell- risking a devastating fall overnight and increasing her anxiety of not getting help when needed. Not ok! All the first night after returning to brookdale with a new cancer diagnosis. There could have been alternatives sought to remedy the issue or even a kind sincere apology would have been acceptable. However, no - all their executive director- Ms Williams -could do was yell at us n state family could spend the night with her to help out! Not the reason she is in assisted living - for family to stay n help overnight! I really wish I could say that I'm exaggerating here but sadly I am not. The behavior of Ms Williams was clearly unacceptable. I am a registered nurse and do not recommend anyone placing a loved one in her care-- please look elsewhere!
Shelly Corder★★★★★ a year ago
Mary Ellen Hynes★★★★★ a month ago
Aaron Lewis★★★★★ 8 months ago
|Admin||Ms Janell Dickey|
|Primary Type||Assisted Living Residence|
|Sub Type||Private Pay|
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