Heritage Club At Lakewood Assisted Living
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Does Heritage Club At Lakewood Assisted Living, Inc offer the following services?
Care for the terminally ill
Trained for Alzheimer's, dementia, etc.
Care for bladder or bowel control problems
Plan, Prepare & Clean-Up Meals
Provides around the clock staff
For appointments, groceries, etc.
Can pay for care via Medicaid
Overall Rating 3.5 / 5.0 ★★★★★
Giner Wood★★★★★ 6 months ago
Sadly disappointed to report the horrendous conduct of the executive director Akila Williams --of the Lakewood, Co Brookdale facility. The way she treated us when my mother and law returned back to brookdale from the hospital was completely unacceptable Ms A. Williams has no place managing a facility for the elderly. Instead she needs to attend anger management workshops. No professionalism what so ever. All we were asking was that my mother in law's call button functioned-- so she could call for assistance to the restroom as needed. This was the very reason she needed assisted living- simply to have help when needed - a call bell that worked properly. Instead we were literally yelled at by their executive director Ms A. Williams. She told us that my mother in law had to wait till maintenance could arrive the next day to work on fixing her call bell- risking a devastating fall overnight and increasing her anxiety of not getting help when needed. Not ok! All the first night after returning to brookdale with a new cancer diagnosis. There could have been alternatives sought to remedy the issue or even a kind sincere apology would have been acceptable. However, no - all their executive director- Ms Williams -could do was yell at us n state family could spend the night with her to help out! Not the reason she is in assisted living - for family to stay n help overnight! I really wish I could say that I'm exaggerating here but sadly I am not. The behavior of Ms Williams was clearly unacceptable. I am a registered nurse and do not recommend anyone placing a loved one in her care-- please look elsewhere!
Shelly Corder★★★★★ a year ago
Mary Ellen Hynes★★★★★ 7 months ago
Aaron Lewis★★★★★ a year ago
|Admin||Ms Janell Dickey|
|Primary Type||Assisted Living Residence|
|Sub Type||Private Pay|
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