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Brookdale Wekiwa Springs

  1. Assisted Living
  2. Florida
  3. Apopka Assisted Living Facilities
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Overall Rating 4.1 / 5.0 ★★★★★

  • Grayson Alexander
    ★★★★★ 4 months ago

    After deciding to place my mom in this community, I have been tremendously overwhelmed with how attentive and caring everyone is on a daily basis. My mom has been here for a little over 7 months now and time and again, I am assured that all of her extensive needs are taken care of. There is a new management team that really strives to make this the best community in Central Florida. Would recommend over and over!!

  • Courtney How
    ★★★★★ 2 weeks ago

    They treat my dad so well here! We love this community!

  • Ms. Jenkins
    ★★★★★ 2 weeks ago

    My aunt loves it here. Great staff!

  • Theresa Strickland
    ★★★★★ 2 weeks ago

    Do NOT ever place your loved one at this location, if you care about them!!! Brookdale is corporate in every sense of the word, right down to their constant lack of unskilled/unqualified/apathetic/alleged criminal staff (allegedly their Head Nurse/Wellness Director was stealing meds from patients who had either left their facility or had died there -- I have this person's name and dealt with her personally and this is true!), their "a la carte"/charge for every little thing that you possible can" methodology of charging patients (EVERYTHING is extra!), their revolving door of management (working on their THIRD Executive Director in less than two years), horrible food, lack of care to the patients (only worry about wheelchair-bound patients getting a bath, otherwise you have to chase someone down to give your loved one a shower/bath once per week), not to mention the corporate mentality if you try to reach someone at the corporate level, which I have done. Stephanie Tutson (or something like that) was the last Executive Director that I dealt with back in May 2018 when I removed my 90-year-old mother (who is actually in good physical condition for her age, and they still had trouble caring for her which was more like advanced babysitting) in favor of Wellsprings Residence in Apopka, Florida. WELLSPRINGS RESIDENCE in the best!!!! A very small facility of about 20 beds, your loved one will get the proper care here. Unfortunately, my mother's mental condition did not allow her to make the adjustment to the new place, so she is back home with us. No reflection on Wellsprings Residence whatsoever. Anyway, the Head Nurse at Brookdale/Wekiwa (who was fired for allegedly stealing meds) refused to evaluate my mother for toileting assistance (one of the necessary evaluations if you want the long-term care insurance to keep paying), so I got the Regional Director Chad Carnes involved. He actually helped by making her perform the evaluation so my mother could stay at Brookdale. After that, when I left him (many) messages for help because Brookdale was severely neglecting my mother (they let her fall off of the toilet more than once, even after she pulled the emg cord for help AND WE WERE PAYING FOR THIS ADDITIONAL ASSISTANCE), how the food was so horrible, etc., Chad never contacted me back. Brookdale has a corporate system whereby you have to call in to a toll-free number and tell someone who makes notes about the alleged problems/concerns and then they assign it a Report Number, but you have to keep calling back and calling back to push that along. The first time that I got help from "Chad" was only a coincidence because he happened to be in the area checking other facilities at the time. Lucky me. If you make any complaints or trouble on behalf of your loved one, Stephanie Tutson (last Executive Director that I dealt with, but who knows if she has left by now) will certainly sit down and have a meeting with the family. However, all she can say (like a bloody parrot) is "It's a new day at Brookdale/Wekiwa," as if to acknowledge that improvement was indeed needed. They have NO security cameras at this location (not even at the main door), so when I asked Stephanie about this, she actually said that it isn't their "policy" to put up any cameras, but you can put one in your loved one's room, if you wish, at your expense. What the Hell???? Also, I have a Durable Power of Attorney for my mom that names me as Agent/Attorney-in-Fact, but Stephanie decided that she didn't have to acknowledge that legal document because she wanted to be nasty to me because I was complaining about the facility (still). Why these people cannot get someone to do minor cooking and give these poor, old people something decent to eat sometimes is beyond me. By the time my mother left Brookdale/Wekiwa, we were paying over $4,000.00 per month for services that weren't even being rendered monthly. Brookdale corporate should be run out of business at the very least, so I advise you to think twice before you leave someone in ANY Brookdale facility.

  • D.A. Wilson
    ★★★★★ 3 months ago

    What a friendly community and staff! I was struggling with handing my father off but they put me at ease! We cant say enough good things about our experience thus far! Keep up the good work!

 

Other Information

License Number9829
License Effective Date2014-10-02
License Expiration Date2016-10-01
Facility TypeAssisted Living Facility
Mailing Street203 S Wekiwa Springs Road
Mailing CityApopka
Mailing StateFL
Mailing Zip32703
Mailing CountyOrange
License StatusLicensed
OwnerSummerville At Wekiwa Springs LLC
Owner Since Date2006-10-02
Facility AdministratorMark Pulaski
Profit StatusFor-Profit
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