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Atrium At Boca Raton The

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  2. Florida
  3. Boca Raton Assisted Living Facilities
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Overall Rating 3.6 / 5.0 ★★★★★

  • Renee Gold
    ★★★★★ a month ago

    My experience having my mother at this facility started bad and got much worse during her 5 year residence. We had private 24/7 care for my mom, she would not eat their food so we brought in prepared food from home and also prepared meals purchased. My sister also came and did her laundry week;y since that service was also terrible with lost and damaged clothing. Her room had broken lights, missing molding on the floor, her toilet was not secure to the floor and a hazard and more. After requesting for 1 year that these issues be resolved they were not. When Tamika Brown was hired as their new Executive Director I was promised that she was hiring new staff and would address these issues promptly. That was also not done. Promised made never kept. The carpets are soiled and the hallways smell terribly. The elevators are another item that has frequent breakdown and out of service issues. On occasion my moms private care staff would need a hand with my mom getting in or out of bed and no staff was available or willing to help. Reaching the end of my rope I spoke to Tamika Brown who once again was not helpful. I asked her why we should pay $5,500 a month and receive no care or services and at this point their facility was a box with a bed in it for my mom. They have also discontinued the daily 4PM live entertainment in the lobby to save money I'm sure. When I asked what their cancellation policy was she stated "30 days with written notice but I will accept this conversation as your notice". I replied "don't put words in my mouth and that I would formally notify the Atrium when I was ready and that I did not appreciate her passive aggressive behavior". In the end my mother move out around Aug 1, 2018 into an apartment where we maintain her 24/7 private care and both my mom and her care takers are much happier. We are also saving $4,400 per month on the Atrium fees. A post like this is not something I have never done but feel so strongly about the inferior care at the Atrium at Boca Raton that I was compelled to write this. Beware before sending your loved one to this facility. PS. The one star is generous and require to post. Sincerely, Mark Goldbrum

  • Mike Marcus
    ★★★★★ 7 months ago

    I spent the past week (March 27 - April 3 2018) at the Atrium visiting with my mother. From my initial call with Ana, a warm and incredibly welcoming person (if you are considering the Atrium, make sure you meet with and talk to her) to speaking with my mother nearly every day since October 2017 the Atrium staff works diligently to accommodate the varied needs of their residents. There are multiple programs available for the many residents to vary their day and my mother found one she enjoys and a special chair was provided so she could sit comfortably. A special thanks to Victoria and her dining room staff along with the outstanding kitchen staff and chefs. The meals are excellent, nutritious, tasty and wonderfully prepared - there are always alternative menu items if you don't want the evening's primary meal. Satisfying the residents is no easy task, however, I saw a lot of "eating" and many "cleaned" plates. The core of the Atrium and their purpose are the staff who are responsible for the physical care of the residents every day. This is a very difficult job, but they are the ones who can restore dignity to the elderly men and women residents. Seeing your Mom or Dad clean and properly dressed each day matters and if we take a moment and realize that could be us years from now and how would you like to be treated? I met numerous daily caregivers and was truly touched by the kindness and concern I witnessed. Rose immediately comes to mind and is one of Mom's favorites, however, the many other caregivers I met during the week were all professional, kind and caring while working with my mother. I thank you with all my heart for the very difficult but tremendously important job you have and please be assured whether or not you are told how appreciated you are. Our piece of mind for our loved ones depends on your successful work.

  • Marianne Brown
    ★★★★★ 3 weeks ago

    The best place for your loved one if the need arises. So glad my dad is there!

  • Meryl Weisman
    ★★★★★ 5 months ago

    My Mother lives at the Atrium and I am delighted with her care. Let me say, I have been an RN, certified Care Planer for 30+ years. I'm NOT easy to impress or fool. Nowhere is there more loving and dedicated staff. I am sure there are better SPOKEN aides, but not more loving. Her meds are delivered on time, correctly, ALWAYS. The med Tech knows what she is doing. Mom's apartment is well kept, her belongings respected. Her privacy and independence are respected, while she is STILL safe and secure. Activities are endless, age appropriate and varied. Frankly, I ENVY WHAT SHE GETS TO DO! I often drop in on evenings to catch the concerts!! Building is well kept up, in good repair. Decor is lovely, not over done no unnecessary changes. IMHO, that shows poor use of resources, and confuses/disrupts residents. My ONE complaint? I cant live there too!

  • mary walka
    ★★★★★ 5 months ago

    Just toured the building. The staff is so warm and friendly. They actually have tons of entertainment. Totally awesome place to move mom in!!!


Other Information

License Number7352
License Effective Date2014-09-04
License Expiration Date2016-09-03
Facility TypeAssisted Living Facility
Mailing Street1080 Northwest 15th Street
Mailing CityBoca Raton
Mailing StateFL
Mailing Zip33486
Mailing CountyPalm Beach
License StatusLicensed
OwnerSl Atrium LLC
Owner Since Date2012-08-15
Facility AdministratorBarbara West
Profit StatusFor-Profit

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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