Brookdale Deer Creek
Overall Rating 1.5 / 5.0 ★★★★★
Francis Collins★★★★★ 5 months ago
A terribly run community. Brookdale will take care of your family member in a manner that is convenient for them not out of awareness or attention to his or her needs. No communication and no support from staff. Billing and invoicing department has no clue, I moved my mother out after one month and her it is 2 months later and I am receiving invoices with credits, then receiving a check, which I deposited, then they preceded to cancel which cost ME $30 and know receiving a bill with a $250 late fee. I try to call to work out the situation but the director MATT is too busy to field my call or return them. BRING A BROOM THIS PLACE IS A MESS. They lied to us straight faced on our community tours. Stay away.
Diane Bradley★★★★★ a year ago
We first moved our mother in when this facility was run by Emeritus and it was wonderful. When Brookdale purchased it and took over it went downhill immediately. The quality of the food went downhill. The staff was let go and not replaced. And the monthly rate increased. Phone calls are not returned from staff. Definitely sub par for the enormous amount of money spent monthly on one room, and no extra care. The only star of this show is Bruce, the event coordinator, who was an Emeritus employee that they kept on.
|License Effective Date||2013-08-01|
|License Expiration Date||2015-07-31|
|Facility Type||Assisted Living Facility|
|Mailing Street||3131 Elliott Avenue|
|Owner||Summerville 17 LLC|
|Owner Since Date||2005-08-01|
|Facility Administrator||Lawrance Saunders Mankoff|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.