Brookdale Deer Creek
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Does Brookdale Deer Creek, Inc offer the following services?
Care for the terminally ill
Trained for Alzheimer's, dementia, etc.
1 of 1 users say yes
Care for bladder or bowel control problems
Plan, Prepare & Clean-Up Meals
Provides around the clock staff
For appointments, groceries, etc.
Can pay for care via Medicaid
Overall Rating 2.6 / 5.0 ★★★★★
Sharen Skylar★★★★★ a month ago
If I could give less than 1 star I would. My aunt was stuck in this facility by someone that isn't even related to her, which I won't get into it but since the majority of the people do not speak English it's quite a chore for them to actually transfer me to her so I can talk with her. Last week they told me she was in crisis care and when I asked what that was the non-English person just kept saying they were in her room. Turns out she was talking about an entirely different person but I still wasn't able to talk with my aunt. I tried again just now and they transferred me to the wrong unit and then I was told they didn't have enough people for someone to go and bring my aunt to the phone. I called back and asked for the NAME of a director or manager and NOT to be transferred again and yep...they transferred me to a voicemail. I left a message but I doubt i'll hear from anyone. I wouldn't put someone I hated in this place.
Laurie Zeitlin★★★★★ 7 months ago
We moved my mom into Brookdale about 8 months ago after an extensive tour of Broward County ALFs, feeling it was the best fit for her situation. Since then, we've seen some positive changes in leadership that have given us a strong sense of comfort regarding mom's care. One night recently, my sister and I became concerned when Mom wasn't answering her phone at a time we knew she should be in her room. At 10:45 pm I called the front desk and expressed our concern. The attendant radioed the nurse on duty who did a bed check, found my mother comfortably asleep and discovered that her phone charging base was unplugged. This was all done within minutes of my call - we could not have asked for better customer service.
FMC Sound★★★★★ a year ago
A terribly run community. Brookdale will take care of your family member in a manner that is convenient for them not out of awareness or attention to his or her needs. No communication and no support from staff. Billing and invoicing department has no clue, I moved my mother out after one month and her it is 2 months later and I am receiving invoices with credits, then receiving a check, which I deposited, then they preceded to cancel which cost ME $30 and know receiving a bill with a $250 late fee. I try to call to work out the situation but the director MATT is too busy to field my call or return them. BRING A BROOM THIS PLACE IS A MESS. They lied to us straight faced on our community tours. Stay away.
Diane Bradley★★★★★ 2 years ago
We first moved our mother in when this facility was run by Emeritus and it was wonderful. When Brookdale purchased it and took over it went downhill immediately. The quality of the food went downhill. The staff was let go and not replaced. And the monthly rate increased. Phone calls are not returned from staff. Definitely sub par for the enormous amount of money spent monthly on one room, and no extra care. The only star of this show is Bruce, the event coordinator, who was an Emeritus employee that they kept on.
Krystin Weiss★★★★★ 2 months ago
|License Effective Date||2013-08-01|
|License Expiration Date||2015-07-31|
|Facility Type||Assisted Living Facility|
|Mailing Street||3131 Elliott Avenue|
|Owner||Summerville 17 LLC|
|Owner Since Date||2005-08-01|
|Facility Administrator||Lawrance Saunders Mankoff|
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