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Atria Baypoint Village Retirement

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Overall Rating 2.4 / 5.0 ★★★★★

  • Dianna Neal
    ★★★★★ 2 weeks ago

    I am so proud to be part of such a wonderful company. Hurricane Irma couldn't dampen the spirits of Atria residents who were safely evacuated to Walt Disney World. We could not be more proud of the dedication of our staff who have remained with our residents throughout the storm. We had happy hours, strength and fitness classes and massages to keep residents entertained and relaxed. Little did we know that they would run into surprise guests such as the lovely Kristen Bell and Seth Rogen making an evacuation a truly magical experience at the happiest place on earth. We're so grateful to the Atria staff and support team who came together to keep our residents safe, entertained and full of joy!

  • Lana
    ★★★★★ 2 months ago

    I have worked for this place for two years. The first year was very nice. We had good quality, friendly, caring, long-lasting employees. Other than the management not knowing my name the first year, it was great in the care department! I have watched 15, yes 15 people lose their jobs over the last year, 5 months maybe to be exact) over the horrible lies and politics of that building. I have never seen anything like this in my life! Just look at the name tags, see if you can count the years people have been there. The turnover is awful. That tells you something. Take my word for it, just move on.

  • Michelle Wiksell
    ★★★★★ 3 weeks ago

    I work for Atria in Hudson, Fl & I can say that the upper mgmt I work with are kind, nice & eager to fix any/all problems. Although my main elevator takes forever & a day, the residents dont seem to mind too much. We evacuated to Orlando (beds are too high for them!!!) & it's a nice place here. Kirsten Bell helped some of the residents & it was a joy to see them smile.

  • Suzanne Dallefeld
    ★★★★★ 3 months ago

    Very poor management, beginning with the Executive Director, the Assistant Executive Director & the Maintenance Director. Employees are bullied and harassed. Unhappy employees equal unhappy residents and poor, improper care. Maintenance requests are never completed in a timely manner, for the residents. Laundry is lost or given to other residents. The whole community is ran like a circus. Lack of communication between management, leads to residents being left hanging and unhappy family members. Atria is not a good company to work for. Very one sided on everything. Constant Regional Director turnover. They have a revolving door at the corporate office. They probably don't even know which person is working in in which division. They call themselves the "Support Center" but yet I never witnessed any support from them. I worked for Atria for 13 years. The last 6 were at this community. 6 very long years with much verbal harassment. I left on my own, on good terms, but was basically pushed out. Very sad. I so loved the residents.

  • Lucky Puppy
    ★★★★★ 7 months ago

    **UPDATE** NOW BOTH ELEVATORS ARE DOWN!!! All of the residents are stranded on their floors!! This is outrageous! And in response to your weak response on meals, Atria, you deliver ONE meal per day free. You charge $5, per meal, to deliver any other meals. And that is on top of the $2,537 monthly rent. I'm going to guess that the above 1-Star reviews have a little something to do with the elevator being out for MONTHS! There are well over 200 residents and there is one elevator that is functioning. Now remember, most of these residents are in a wheelchair or a walker. You might be able to fit 3 or maximum 4 people at a time in the elevator. It takes HOURS for a resident to get to the restaurant to eat their meals and then back to their room. Atria's answer: They will bring them 1 meal a day without charging a delivery fee. BIG DEAL! FIX THE ELEVATOR!!! What about the other 2 meals? These people can't afford to lose more weight. I called the Director 2 weeks ago and she can't even be bothered to return my call. Ridiculous for a place that charges over $2500 per month for rent. UNBELIEVABLE. Oh, and let's not forget about the clothes dryer on her floor that hasn't dried clothes in over a year.....


Other Information

License Number5873
License Effective Date2013-06-27
License Expiration Date2015-06-26
Facility TypeAssisted Living Facility
Mailing Street401 South 4th Ave Ste 1900
Mailing CityLouisville
Mailing StateKY
Mailing Zip40202
Mailing County
License StatusLicensed
OwnerWg Baypoint Village Sh LLC
Owner Since Date2011-06-27
Facility AdministratorSusan Wilcox-Harris
Profit StatusFor-Profit

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