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Brookdale Atrium Way 1

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Overall Rating 2.8 / 5.0 ★★★★★

  • Carol S
    ★★★★★ 3 months ago

    My mother had alzheimer's and was in the skilled nursing facility. She was well cared for and happy. The staff was always willing to make time to talk with us and would call to keep me informed if my mother had any health issues. The only reason i didn't give 5 stars is that the dining service was irregular. It was not uncommon for the food to be brought out of the kitchen late, and a few times we had to ask for my mother's tray. My father was in the independent living, and moved to assisted living in the same facility. He is happy there and feels cared for. They check on him regularly, and see that he gets his meds. He enjoys the activities offered, and he's also happy with the food served in the dining room.

  • Rick H
    ★★★★★ 6 months ago

    We had a loved one at this facility and we were elated to get her out. What a poor excuse for a rehab facility. Out of their staff, one or two people were actually helpful. They gave our mom a wheelchair with all types of substances on it, along with hair, sticky spots, and filth. Her chest of drawers was a pitiful piece of furniture too. The drawers were dirty and had lots of hairs in them. The staff were always "too busy" to do anything, and calls from doctors and family to nursing director often went unanswered. They seem to want to compete with our mom's doctors about medications and diet, as if to say it's our way, not the correct way. To try to find out anything was often futile. Passing the buck was the order of the day. Everyone there seems friendly enough, but most of the staff will "be right back' only to disappear until you find someone else that may or may not answer your questions. The place just gives a feeling of a human warehouse. If you can take your loved-ones elsewhere, please do. The poor ratings for this establishment are well deserved.

  • Sara Colby
    ★★★★★ 2 months ago

    The RN's and CNA's were professional and gave me excellent care 24/7. My CNA actually made me my protein shake in the kitchen every morning because I can not eat a regular breakfast. It allowed me to reduce my blood/glucose level back into the normal range. This was impossible before being transferred from the hospital.

  • Pamela Peavy
    ★★★★★ 9 months ago

    This place is a complete joke. If you care about your loved ones choose some where else. I walked in my mom sitting on a bed pan a sleep and it was stuck to her behind. I have walked in with my mom laying in pee. Some of the nurses on the rehab side could care less. She looked me in the face and said my mom was faking she had daughter itis. When she had C-Diff. This is only one of the times. The director assured me nothing would happen again The last time the sent my mom home because they wrote a letter to Medicare lying stating my mom didn't need a nurse nor rehab. They wouldn't do anything for her. She came home because I was tired of the treatment my mom was receiving and she was self pay at this point because of the lies and they sent her home with four infections C-Diff, blood Infection, UTI, and thrush. A few days later my mom got Sent to the hospital because she could barely move and ended up passing away on OCT 18 because she was so weak. Thanks Atrium for all your neglect and lack of care for my mom. I hope you get shut down!!

  • Nancy Floyd
    ★★★★★ 7 months ago

    This has been a nightmare from the beginning. No medication, unable to shower daily, overworked, undereducated staff and under-equipped therapy departments.


Other Information

License Number7109
License Effective Date2014-09-20
License Expiration Date2016-09-19
Facility TypeAssisted Living Facility
Mailing Street9960 Atrium Way
Mailing CityJacksonville
Mailing StateFL
Mailing Zip32225
Mailing CountyDuval
License StatusLicensed
OwnerBlc Atrium-Jacksonville LLC
Owner Since Date2006-03-31
Facility AdministratorJennifer W Boisclaire
Profit StatusFor-Profit

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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