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Brookdale Atrium Way 1

  1. Assisted Living
  2. Florida
  3. Jacksonville Assisted Living Facilities
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Overall Rating 3.2 / 5.0 ★★★★★

  • Catherine Hemphill
    ★★★★★ 3 weeks ago

    After going to another rehabilitation center I was very leary of going to another because of my past experiences. When I admitted to Brookdale Atrium I was very surprised and relived by the quality of care, cleanliness and tastiness of food. I had many advocated who helped assist with any need I had along the way. The quality of rehab services was the best ive seen ever. This team has done so much for me for the long run and I truly appreciate everything. THANK YOU BROOKDALE!!!!!

  • Charlotte Luten
    ★★★★★ 7 months ago

    Everybody has been very nice and have gone out of their way to get anything I need. When doing rehab the therapist were very compatible and nice. Helped me a whole lot.

  • rboats22
    ★★★★★ 2 months ago

    After having "Major Surgery" for partial bowel obstruction, my wife took Ill on day I was to transfer home w/severe Stomach Flu. @last minute I had to shift gears & go to Brookdale Atrium until wife's illness passed (2.5 days). From minute "1" @ Atrium was a nightmare to put it lightly. I was in severe pain upon checking in by a Nurse who was rude @best. It took 1.5 days to check in prior to straintning out required pain prescriptions, leaving me in toe writhing, crying pain. Staff was non-compassionate stating nothing they could do until Dr. Yu (Dr. on call) could come in. I did not see Dr. YU for 2 days. Upon leaving Baptist downtown where surgery was conducted, My surgeon, DR.ROSE, had written home prescription for pain which was filled prior to xfering to Brookdale Atrium. That medication was confiscated by Brookdale and not returned (after my insurance had paid for it. I was left in a room over 24 hours (despite constant request for pain relief.) w/no solution. DR. ROSE'S treatment plan was filed as to requirements for surgical and document fluid drainage and charted for follow-up. This was not performed "one single time" in 4 days..upon my repeated request to drain, measure, and document per DR.'S orders. When nurse(s) finally came to drain tubes they lacked the procedural knowledge and ""I HAD TO TRAIN THEM ON PROCEDURES", which were still not followed per DR.'S ORDERS-THEY DID NOT KNOW HOW TO DRAIN AND PROPERLY CLOSE DRAIN TUBES.!! My care @this facility was "very poor @best !!" I would not send my pet to this place!! I suffered in pain for 3.5 days during my stay til I left ASAP on Monday. Upon leaving, they refused to give me "my discharge paperwork from DR. ROSE,stating I would have to subpoena the paperwork !!! More follow-up to continue !!! R/John Thomas. To add- I was left in dirty linen x 3 days before living. Staff lied about job performance and verified through through supervisors. This place is a bad SY-FY MOVIE!!!

  • Della Lowell
    ★★★★★ 5 months ago

    They ignore my Mom, and they tell my mom's maid EVERYTHING, but will not tell her family a DAM THING. I am SSSOOO HAPPY to know that the family is worthless

  • Cindy Thompson
    ★★★★★ 8 months ago

    My father has been to a few facilities and this one was by far the cleanest and the quality of care was the best.


Other Information

License Number7109
License Effective Date2014-09-20
License Expiration Date2016-09-19
Facility TypeAssisted Living Facility
Mailing Street9960 Atrium Way
Mailing CityJacksonville
Mailing StateFL
Mailing Zip32225
Mailing CountyDuval
License StatusLicensed
OwnerBlc Atrium-Jacksonville LLC
Owner Since Date2006-03-31
Facility AdministratorJennifer W Boisclaire
Profit StatusFor-Profit

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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