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Brookdale Southpoint

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  2. Florida
  3. Jacksonville Assisted Living Facilities
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Overall Rating 3.3 / 5.0 ★★★★★

  • Julie Risha
    ★★★★★ a month ago

    My mom is in memory care at Brookdale Southpoint. No matter when I visit, she is always clean, groomed, and active doing something with other residents or members of the staff. Her cognitive abilities have remained consistent now and I am so appreciative of the dedication and hard work the staff puts in each day. My phone calls are always returned and the entire staff is helpful and friendly. I am able to sleep soundly at night because I know mom is in capable hands. My sincerest thanks to all staff members at Brookdale Southpoint. I know your jobs can be exhausting, but you do it with a smile and I admire your dedication to the people who depend on you every day.

  • Art Grimaldi
    ★★★★★ 2 months ago

    My Mom is a resident at Brookdale Southpoint and our experience has been nothing less than outstanding. The entire staff, under the leadership of the facility's Director Stephanie, go above and beyond to ensure that the residents are well cared for. Like everything in life, stuff happens. But when stuff does happen, Stephanie and her team work tirelessly to turn an actual or perceived "wrong" into a "right". We are so grateful that the free service provide by "A Place For Mom" referred us to Stephanie and her team of professionals.

  • d v
    ★★★★★ 3 months ago

    My mom. Nan, 89, has been here for ten months. Prior to that, she was in a rehab facility, for 6 months. I think the people giving low reviews, are extremely frustrated, possibly with the aging process of their elderly loved one. At this stage of the game, everything can, and often will, go wrong physically and mentally with a person. I've visited several assisted living facilities, and know friends with loved ones in others. None of them are as good as this Brookdale. Firstly, it is clean. The ladies in charge of cleaning take their jobs seriously, and all common areas are extremely clean Yes, some residents complain about their rooms, but all they have to do is ask for an extra cleaning. Secondly, they are a small facility, so no one is lost in the shuffle. I've literally visited a facility where residents are constantly clamoring around the lobby, hallways, and even elevator, with no attention being paid to them. This would not happen at Brookdale, for more than a couple minutes before someone came to the rescue. Thirdly, the executives and Nurses do their best, in what could possibly be a dreary and dismal job, with clients passing away, and becoming ill, as part of the natural progression of life. Yet, they try their best to be upbeat, even when having to combat and counter act negative feedback and finger pointing, and constantly trying to cover all bases I can't imagine how difficult that must be, and do not think I could do such a job. Finally, the staff, certainly are underpaid. For the work they do, cleaning/wiping patients, giving med's, lifting, pushing and pulling, feeding and comforting, they should be earning a much better salary. Still, every single person is approachable, and in good spirits. Some of the caretakers are so incredibly compassionate, it gives me hope in humanity. I'm very thankful for the care my mom is receiving, and wish the staff at Brookdale were shown more appreciation, for a very difficult job. It is true there can be improvement with communication between staff, like the former employee posted, but I challenge anyone to present a perfect facility, or even a better one. To anyone facing this incredibly difficult task of making sure your elderly loved one is cared for, I offer this advice: Be proactive in all aspects and, although difficult, chose when to be reactive. Instead of placing blame on anyone (including yourself), realize there is a plan and an expiration for all life. Shifting blame to any person or entity, is not going to heal your loved one and reverse time. Only kindness, with tough love and dedication, will ease your soul.

  • Tyler Newman
    ★★★★★ 2 months ago

    Amazing place. I have been dealing with a father battling dementia and he is very difficult to work with. I moved him to Jacksonville to be closer to family and the transfer was traumatic. The staff at Southpoint Brookdale went out of their way to help him feel at home and settle in. I am forever grateful for all that they have done.

  • Bradford Graham
    ★★★★★ 3 months ago

    The nurse staff have been excellent. They really care for my mother and treat her with love. The management team also have been accommodating and proactive, making for an all around good experience. Thank you Brookdale Southpoint.


Other Information

License Number9380
License Effective Date2014-10-01
License Expiration Date2016-09-30
Facility TypeAssisted Living Facility
Mailing Street6737 W Washington Street Ste 2300
Mailing CityMilwaukee
Mailing StateWI
Mailing Zip53214
Mailing County
License StatusLicensed
OwnerEsc-New Port Richey LLC
Owner Since Date2012-08-01
Facility AdministratorAmanda S King
Profit StatusFor-Profit

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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