Harborchase Of Jacksonville
Overall Rating 3.2 / 5.0 ★★★★★
Jen Buehler★★★★★ a year ago
My sister has been at HarborChase of Jacksonville for about 2 months now. She started out in respite care and is now a resident. Although she is younger than the average resident there, she feels very comfortable and cared for as she goes through a period of recovery and learning how to be more independent again. I have needed to assist her from another state, and that was a concern of mine not being in Florida close to her geographically. But the staff at HarborChase has never let me down. They always respond to any question or need that I have about my sister's care quickly and thoroughly and they always treat her with kindness and respect, going above and beyond to make sure she is receiving what she needs. I appreciate the staff and their attention to detail very much, and trust that my sister is in a safe and caring environment.
ANN MARIE MOBLEY★★★★★ a year ago
HarborChase has been a wonderful experience for my mother. The staff is always friendly and attentive. I looked around at other ALF and HarborChase felt most like a home with it homey decor and no other place has so many fun and interesting activities. My is very active and loves it!
Dave Stifter★★★★★ a year ago
Love this community! Their whole team goes above and beyond for their residents and it truly feels like a fun and inviting home atmosphere!
Sharon Balmforth★★★★★ a year ago
Both my parents lived at HarborChase - my father in Memory Care and my mother in Assisted Living. Here are a few of the problems they encountered: (1) The family was not notified of a scabies outbreak in Memory Care. My father and other residents were treated without our knowledge or consent. (2) The Memory Care unit was sometimes unstaffed - residents were left completely unattended. On one such occasion, my father was injured by another resident. (3) My father's medications were not given according to doctor's orders. Management could not locate his medication log when we requested a copy for his doctor. (4) The air conditioner in my mother's room stopped working because the filter was completely clogged with dirt. A persistent cough, which began shortly after she moved in, went away after the air filter was changed. (5) There were live roaches in my mother's room. I requested a family meeting with the Executive Director to voice our concerns. Instead of addressing the health and safety issues, she gave us 45 days to "find another facility" for my parents. 22 days later, they moved to a new home. HarborChase kept the $3,500.00 deposit and the pre-paid rent - approximately $15,000.00. If I had checked with the State of Florida for complaints against HarborChase and taken the time to verify credentials of people who worked there, I would have avoided a terrible experience. But I didn't. I believed what I saw and heard during the tour - not realizing that a facility can be staged to look clean, well-staffed, and safe - with troublesome patients kept out of sight. HarborChase is a horrendous memory for us, but fortunately, my parents are safe and happy in their new home.
Valente Iturbide★★★★★ 2 years ago
|License Effective Date||2013-11-25|
|License Expiration Date||2015-11-24|
|Facility Type||Assisted Living Facility|
|Mailing Street||3455 San Pablo Road South|
|Owner||Harborchase Of Jacksonville Inc.|
|Owner Since Date||2003-11-25|
|Facility Administrator||Janann S Holt|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.