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Wyndham Lakes

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Overall Rating 2.3 / 5.0 ★★★★★

  • Victoria Khan
    ★★★★★ 2 months ago

    Since being bought out by Pacifica, Wyndham Lakes has gone down hill. The food is so inedible that the residents can't eat it. My mother found a roach and a spider in her fruit bowl. Good food is very important to older people and this place is terrible, so much so that the staff will not eat there. They are lacking in enough staff to service all areas -- the kitchen, the dining room, the offices, etc. My mother and her friends sometimes wait 30-40 minutes before ever getting waited on in the dining room! My mother was told everything would be updated and the grounds would be redone. The lawns are terrible. They put in new flooring in the hallways but have yet to finish them with the baseboards. This is a VERY disorganized, dysfunctional facility. I do not recommend it for your loved ones.

  • Patee Bell
    ★★★★★ a month ago

    Worst company I've ever worked for. Had an unappreciative and unprofessional RUDE supervisor. Loved my amazing residents but alot of them were not to happy with the changes after Pacifica took over the company and as an aid there wasn't much I could do except keep a smile on my face and assist them with daily needs. Pay sucks as well. Not somewhere that I'd ever go back to or send my love ones.

  • Krissy Barkas
    ★★★★★ a month ago

    I have tried for two months to get a refund that was promised per the contract for the remaining paid days after my father passed away. Erica, CJ, and Tyrone have given me the run around, passing the buck on who is suppose to handle this issue. I would NOT recommend this facility to anyone for this reason and a long list of others!

  • Donna Haskins
    ★★★★★ 2 months ago

    STRONGLY NOT RECOMMENDED. Recently purchased by Pacifica Senior Living. My father, 93 yrs old, has been a resident for going on 4 years. Now Pacifica is now charging him an additional $1,500 a month for "AL Care" they do not provide. We refused to pay. They are evicting him. State & ACHA complaints are pending.

  • Colleen Hardy
    ★★★★★ 2 months ago

    Stay away. The worst place ever. Call lights were out for overy 2 weeks and no one knew. Parent sent to hospital was never notified. Care is terrible. Food is terrrible. No activities. Facility is a mess


Other Information

License Number5572
License Effective Date2013-11-01
License Expiration Date2015-10-31
Facility TypeAssisted Living Facility
Mailing Street10660 Old St Augustine Rd
Mailing CityJacksonville
Mailing StateFL
Mailing Zip32257
Mailing CountyDuval
License StatusLicensed
OwnerCsh-Ing Wyndham Lakes Lp
Owner Since Date2006-05-24
Facility AdministratorMatthew Heald
Profit StatusFor-Profit

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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