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Atria At St. Joseph's

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  2. Florida
  3. Jupiter Assisted Living Facilities
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Overall Rating 4.4 / 5.0 ★★★★★

  • Nicole Stern
    ★★★★★ 3 months ago

    STAY AWAY UNTIL THEY REPLACE THE NEW EXECUTIVE DIRECTOR, KAREN MCHENRY!! My grandmother has been a long standing, happy resident for many years at Atria St. Joseph's. Recently they brought in a new Executive Director, Karen McHenry who has been a nightmare. We have not had ONE complaint about the community or staff until Karen arrived. My grandmother and family love the facility and the staff is incredible. We love them all and this new change has been devastating. Just to further clarity, this complaint is ONLY regarding Karen. My grandmother is 98 years old and had an untreated UTI for many weeks under Karen's supervision. My family was letting her know for weeks and it remained unaddressed. Because my mother was having surgery at Sloane Kettering, we trusted Karen to follow through. My grandmother ended up being hospitalized and was very sick for weeks as a result of NO follow through. During that time Karen was insisting she is moved to Memory Care but if anyone knows about UTI's in seniors, they become very confused. This is very common and goes away once resolved. We had TWO in person family meetings which Karen came ill prepared. She didn't know that my mother and Aunt visits 7 days a week to assist my grandmother with showers and dressing (the staff knew everything). She didn't know of my grandmothers involvement in activities OR the status of her UTI. My grandmother has the best personality. She's easy going, loves people and to socialize. The staff loves her. Sadly most places don't do what's best for the PERSON and being an ED requires you to advocate and have a seniors best interest above all else. Sometimes you have to forget the bottom line and have a heart. Yesterday I received a calling saying my grandmother was at the end of the driveway. She ALWAYS walks around the circle to the end of the driveway and turns when she gets to the end. My grandmother does not know the name of the place in which she resides and I was told she met a man at the end of the driveway who called the community asking if she lived there. They hung up with the man, didn't ask his name or contact info and called me a few hours later saying she needs to be moved to Memory Care under Karens directive???? Then they called me saying she walked back by an unknown woman?? I said I wanted to speak to the man or alleged woman and they said they don't know who either of them were?? Well, if you're concerned that a resident might be confused and you're calling a family to say she needs a secured community - why on earth didn't you get the man or woman's contact info? You just hang up the phone and say ok great send her back??? How concerned could you have been?? Walking to the end of the driveway is her normal routine and everyone knows that except for Karen, and that does NOT make her a flight risk. Selecting an Assited Living for your loved one is a very hard process, and an Executive Director can make or break the community and profoundly impact the quality of someones life. My strong recommendation is to stay away from this community until Karen is replaced. I hope to have this resolved so my grandmother can live out her life in the community she has called home and with the rest of the staff and resident's that she loves dearly.

  • Kelly Williams
    ★★★★★ 5 months ago

    The staff at Atria is so incredible. They are all so nice and truly care about their residents. Atria has a very "at-home" and comforting environment and all of the residents always look very happy. Definitely recommend this Assisted Living/Memory Care!

  • Marie-Claude Binnie
    ★★★★★ 4 years ago

    My name is Marie Claude Binnie and I have been a volunteer at St. Joseph's for over two years. I run the exercise and art enrichment class. I think St. Josephs is a wonderful place for aging adults. The place is extremely clean. The staff are loving. The residents tell me how wonderful and healthy the food is. The grounds are lovely.

  • Laura Anderson
    ★★★★★ 4 years ago

    My Grandma, Jean Hoffman, is a resident at Atria St. Joseph's and we pick her up every Sunday. Each time we are greeted by Maureen at the front desk with a cheerful smile. She always offers to help sign Gran out, asks how we are and is always positive. Our family appreciates having someone like that around my grandma!

  • Patti Anderson
    ★★★★★ 4 years ago

    My mother, Jean Hoffman, has been at St. Joseph's for over four years. She lives in the assisted living section, but she has moderate Alzheimer's which is slowly advancing. I know there are many people there that help her everyday, including those in the Wellness Center, Nursing, CNAs, Vitas hospice, Chad and a great chef and dining room personnel. But I want to especially thank June who helps my Mom on Wednesday, Saturday and Sunday. June is always cheerful, supportive and positive. She is ready with a smile, makes us feel welcome and truly cares for my mother. I like June's attitude and hope there will be people like her when I am in assisted living (assuming I'm blessed to get there one day!)


Other Information

License Number10963
License Effective Date2014-04-17
License Expiration Date2015-08-27
Facility TypeAssisted Living Facility
Mailing Street401 South 4th Street
Mailing Street2Suite 1900
Mailing CityLouisville
Mailing StateKY
Mailing Zip40202
Mailing County
License StatusLicensed
OwnerWg Jupiter LLC
Owner Since Date2013-08-28
Facility AdministratorEdward Trotta
Profit StatusFor-Profit

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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