Heartland Health Care Center-Kendall
Overall Rating 2.6 / 5.0 ★★★★★
April Click★★★★★ 3 months ago
Rehab team - A+ / Nursing & CNA team F! -- My mother in law recently spent just over 20 days at this facility as a short term rehab patient. Being an English only speaker - half of the staff couldn't communicate with her - nor did they attempt to place her with staff that could. She gained over 40 pounds of fluid weight in 20 days - all ignored after repeated inquiries by herself and family to the nursing and administrative staff. Her call light would often be unattended for over 60 minutes at a time. Not long after arriving she had a low blood sugar attack that was ignored by staff. Staff will walk into the room, inquire about the assistance needed - leave to "find" somebody and never come back. DO NOT SEND YOUR LOVE ONES HERE TO RECUPERATE. The rehab team was amazing. They are kind and patient and fantastic at what they do. I wish that level of care was given through-out the entire facility. My MIL made great progress with this team - and for that we are very pleased. I wish this team worked as an outpatient basis.
Maria Sanchez★★★★★ 3 weeks ago
I came to Heartland for Rehab, the people who works at the rehabilitation they are amazing, Highly recommend very courteous knowledgeable well trained. I would like to give my congratulations for the following CMA Albita Restrepo (Colombian) she is a sunshine she works the extra mile for you, adorable, knows her work, respectful she always has an smile, another one CMA will be Adriana she is in the morning shift from Argentina such a nice lady at night Nicole she is a big woman with a big heart always alert of what you need (5 STARS FOR THEM) RATE:5 As Nurses JUAN SHORT HAIR NIGHT SHIFT LIGHT SKIN, JOSE I THINK HE IS PUERTO RICAN EVENING SHIFT AND DAVID THE BOLD ONE NIGHT SHIFT (5 STARS) RATE: 5 FOOD NOT TOO GOOD, RATE 1 DRS. TAKE FOR EVER TO SEE YOU IF YOU ASK FOR THEM PROBABLY THEY WILL APPEAR IF YOU ARE LUCKY AT THE SECOND DAY IF NOT THE THIRD DAY IT IS YOUR BEST.: RATE 1 CLEANING: RATE 1 PRIVATE CAFETERIA: THE LADY IS VERY NICE THE PRODUCTS THAT SHE USED TO FIX THE FOOD ARE VERY FRESH RATE: 5 WHEN I CAME I WAS ALONE AND THEY BRING ME A LADY THAT HAS BRONQUITIS SHE USED TO TALK ALL NIGHT SLEEPING AND COUGHING LIKE SHE WAS A WORKING TRAIN. I CAME ON AUGUST 31, A I CAME CLEAN from coral gables Hospital TO HEARTLAND AND I HAve A CMA AS A WITNESS that my body was complete clean 3 DAYS after I GOT A HERPES. MY BACK IS ITCHING LIKE A CRAZY BUT IT IS NOT A SUBJECT OF MATTER FOR THEM. THEY GIVE ME THE ANTIBIOTIC AFTER THE 2 DAY AT NIGHT 11:30 PM BECAUSE THE MEDICINE IT WAS NOT DELIVERY FROM THE PHARMACY TODAY IT IS AUGUST 08 HURRICANE IRMA IS COMING I HAS TO STAY HERE DUE TO THE HERPES MY PLAN WAS TO LEAVE HOME YESTERDAY BUT IT DIDN'T HAPPENED. THE LIGHT TO CALL THE CMA OR NURSE OR WHOEVER IS ONLY ONE DOESN'T SOUND IS ONLY A LIGHT COMPLETE OBSOLETE SO THEY TAKE FOREVER TO COME I THINK THE CALLING SYSTEM IS NOOOOOOOOOOOOT WORKING CHANGE IT PLEASE POOR OLD PEOPLE I AM 55 MY SURGERY WAS TOTAL HIP REPLACEMENT AND THANKS GOD THAT I AM WALKING MOST OF THE TIME I DO MY THING ALONE SO MEANS WHEN I CALLED IS BECAUSE I REALLY NEED SOMETHING. I PREFER TO AVOID MY CALLING FOR THE OLDER PEOPLE WHO ARE IN MORE NEED THAN ME. SINCE I AM HERE ONLY I TOOK THREE SHOWERS AND THREE CHANGES OF MY DRESSING OF THE WOUND IN MY HIP. WELL TAKE A TIME FOR MY REVIEW AND MAKE A DECISION FOR YOURSELF. GOOD LUCK CHARLIE AND GOD BLESS YOU
Mario. Rodriguez★★★★★ a month ago
My mother is there and from all the nursing homes that I have seen, and I have seen many is the best one, the rehab and Nursing Home is very good, people are caring, place is clean
David zapata★★★★★ 4 months ago
I had to remove my parent from Heartland . The first week he was there he had very little supervision. He was found on the floor and had to be taken to the Hospital . He was taken back to Heartland and a week into his return a staff member would not forfill her job duties due to her having a bad back. She refused to do more than she had to I felt arkward in having to ask her for help, especially when it was her job. complaining was all she did. The staff seemed to turn away and act as they weren't listening ,the nite shift is extremely laid back. My parent seemed to walk less and left in bed more than he should have . Thus, water buildup in the lungs was evident . Due to lack of movement had became an issue so I demanded to have him transferred to Mount Sinai Hospital . When I first laid eyes on my he kissed me and asked if I can take him to the bathroom and we slowly walked together & within five days there he couldn't get out of bed or walk . My goal was to take him home to live with me out of state. His walking ability that was bad enough & declined "Ten-fold" If your reading this and you let your loved one stay here it is you will have knowone to blame but yourself . This is my experience ,My Rating for Heartland is a MINUS - 5 star
Elizabeth Bennet★★★★★ 6 months ago
Outstanding therapy and therapy staff!! My grandmother stayed there recently & her experience was amazing! She didn't want to leave! I highly recommend the therapy here!!
|License Effective Date||2013-12-21|
|License Expiration Date||2015-12-20|
|Facility Type||Assisted Living Facility|
|Mailing Street||9400 Sw 137 Avenue|
|Owner||Heartland Of Kendall Fl LLC|
|Owner Since Date||2007-12-21|
|Facility Administrator||Shelly Ann Lau|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.