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Brookdale Oakbridge

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  2. Florida
  3. Lakeland Assisted Living Facilities
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Overall Rating 2.2 / 5.0 ★★★★★

  • Lori Rogers
    ★★★★★ 3 months ago

    I've been thinking of writing this review for 6 months, and decided I needed to leave it. I give this facility 3 stars for only two reasons: first, the staff was kind to my dad even though he was not very kind to them at times. Secondly, in the end the Administrator did the right thing when she didn't have to. To be transparent, we only saw dad occasionally and communicated with him mostly by email. So I was not there in the day-to-day happenings. While my dad was at Brookdale, he seemed to enjoy living there. He did complain about occasional dumb things, and he stayed like a hermit in his room.... but he enjoyed the freedom of living "independent" while still having the assistance he needed with his laundry, meals, etc. My sister even gave a positive social media review. He died unexpectedly in February. The daunting task of cleaning out his apartment was overwhelming. It was then we realized that dad was not receiving the quality of care he was paying for. His dirty laundry bag in the shower indicated he was not showering and routinely soiling himself, and I would have hoped the staff would have noticed because those were specific reasons why he was living there. His room was filthy, and appeared it hadn't been cleaned in months (they are supposed to come in daily and clean weekly). But worst of all, his entire apartment was completely infested with German roaches. Now, I know my dad wasn't the neatest guy, but he wouldn't tolerate roaches living in his computer. So we believe he couldn't see them to complain. He had glaucoma, poor vision and his furniture was a black finish. But again, if the staff had come into his room daily/weekly to clean, they would've had to have seen them. We spent the greater part of 3 weeks working to empty the apartment. We even had the pest control guy we spotted in the hall doing his usual rounds come into the room and spray. He showed us a log of complaints indicating the administration was well aware of the german roaches in the building. At every attempt to clean, we were chased out by the roaches. We were forced to discard almost every possession dad had, including family mementos, as there were roach carcasses, eggs and live bugs crawling everywhere. We could not in good faith liquidate his belongings to fund his estate expenses seeing as these bugs travel and would infest their new owners' homes. But yet we couldn't even dispose of the furnishings, either, as they were literally crawling with bugs. The furniture, I might add, was brand new when he moved in just one year prior. We discarded over $1000 worth of furniture and electronics. Money his estate desperately needed. At the end of my patience and out of time, I went to the Brookdale administration about the problem emptying the apartment. To the Administrator's credit, she seemed surprised and appalled by the infestation and did allow us to walk away from his apartment with the infested furnishings still in it, and not charge me for it. But. It should never have been that way in the first place.

  • J. Annie Good
    ★★★★★ 9 months ago

    My mom lived here for a year and a half. We moved her because we were concerned for her safety, some medication and oxygen issues could not be resolved. It continued to go downhill the longer she was there. The building is older and needs better maintaining. The techs and helpers are kind and caring, however we had ongoing problems with medication management and portable Oxygen management. The food was fair. They kept cutting staff which made it difficult for them to meet needs of residents. Changes to correct problems do not happen. We tried to resolve problems by utilizing ombudsman, however they even said the director and facility were difficult to work with in resolving issues. We also reported problems to the state agency, and they did check and investigate issues. Staff was told to not tell them anything. Thankfully, my sister lives nearby and checked on our mom almost daily. We finally had to move her due to safety issues there. While none of the assisted living places are perfect, they all promise things they know you want to hear, but they won't actually fullfill, Brookdale here is really horrible. For the care, safety, welfare of your loved one, find a better place. Sadly we had to.

  • Ronnie Sefcovic
    ★★★★★ 9 months ago

    I really didn't want to give them a 1 star but I had too. That place is not a good place to work at. Never would I tell some one to work there. All the upper ppl are two face to you or if you say something to one of them they run and tell. Not goin say any names but if u know who they are then you will know. I feel sorry for the residents they eat the same food every week or they have it for atleast 2 weeks straight. They never have anything different. I feel sorry for the next maintenance man there.

  • GooboGabbaGabe
    ★★★★★ 7 months ago

    I performed here and it was fun

  • grimey grizzla
    ★★★★★ 7 months ago

 

Other Information

License Number7902
License Effective Date2013-09-30
License Expiration Date2015-09-29
Facility TypeAssisted Living Facility
Mailing Street3131 Elliott Avenue Suite 500
Mailing CitySeattle
Mailing StateWA
Mailing Zip98121
Mailing County
License StatusLicensed
OwnerEsc-New Port Richey LLC
Owner Since Date2003-09-30
Facility AdministratorSheryl Vitelli
Profit StatusFor-Profit
Url




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