Cornerstone At Longwood (The)
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Does Cornerstone At Longwood (The), Inc offer the following services?
Care for the terminally ill
Trained for Alzheimer's, dementia, etc.
Care for bladder or bowel control problems
Plan, Prepare & Clean-Up Meals
Provides around the clock staff
For appointments, groceries, etc.
Can pay for care via Medicaid
Overall Rating 3.8 / 5.0 ★★★★★
Terrikay Mullen★★★★★ 4 months ago
When it's time to move a parent into an assisted-living facility, it can be tough to figure out which is the best fit. The Palms of Longwood helped create a smooth transition to my mom's new home. They understand that family is an important role for their residents and go above and beyond to include us in mom's care plan, as well as make us feel welcomed at every visit. I sincerely appreciate all they do for my mom, especially Kim and Shelby!
Nick Crooke★★★★★ 4 months ago
My grandmother has lived at the Palms of Longwood for a few years. My family and I looked at many facilities before moving her. The staff were very outgoing and the administrator Kim was very helpful! We are very happy with the care that she receives. The staff are great with her. We have recommended this facilty to others.
Tracey Dettmer★★★★★ a year ago
A wonderful community dedicated to offering residents the opportunity to live as independently as possible with kindness and dignity. Residents and staff treat one another as family. Great place to work as well.
Connie Edwards★★★★★ 4 years ago
We placed our dad there in October with the assistance of Armando (a placement guide for assisted living); dad was in a rehab and we were only told three days that his time was up and Medicare would no longer pay for his rehab; since we didn't have a clue what we were doing we listened to Armando since dad doesn't have Medicaid and no extra money each month; we were told when we moved him in that they were updating their intercom call system, therefore, all of the residents were given whistles to blow if they needed assistance. Not only has it been over six months and no sign of the system even being installed they do not come when a patient blows a whistle. I personally witnessed this on several occasions and one day I listened to a resident for a half hour blow her whistle and no one came to assist I finally went down the hall to check on her myself. Dad has difficulty breathing with COPD and asthma most of the time and cannot effectively blow a whistle so he would call us all hours of the day and night to call the front desk. We have moved him to a much better facility and we are all much happier. if you love your loved ones do NOT place them here.
IB Marti★★★★★ 4 years ago
Right now I'm very upset with this facility, which is unfortunately far rom me. My sister and father placed mother in the facility without her knowledge and consent. Now she is rightfully angry at them both but they attribute her anger at "dementia." In the meantime, those two did not bother to consult with me although I share POA with my sister over my mother's care. I'm calling my mother and finding out she was over sedated and complaining of back pain, and finally after numerous calls got a hold of someone who told me of a very hard medication my mom was put on xanax, which was causing her to have severe insomnia, hallucinations and extreme muscle weakness to the point she could not even stand without help as reported to me by her during our phone calls, she could not concentrate at all and her speech was slurred, I requested a "hold" on that med and other tests as I was concerned her back pain may have been kidneys (possible UTI), and by next day off the med my mother was much better, she was coherent, lucid and told me she got a good night's sleep. But why no one noticed!?? Every time I call to ask for medical information on my mom I get put on hold or told they will call me back or they say, "it's in the chart" and they act as if they are illiterate and could not possibly make the effort to read a chart! In addition someone and I haven't been able to figure out who yet in the facility ordered this, told my father and sister that my mother should not have visitors, my father was told not to go and visit her for a week and that family visits should be few and only for "an hour!!" My mother is isolated, she speaks Spanish and has no one with a medical background to understand and now family and friends are told not to visit???? I'm Livid!! They have no right to say that. She needs her family now more than ever. And they need to realize that older people have a right to get upset and not blame everything on "dementia" and not to be put on harsh drugs just to keep them doped up and "nice" to deal with. After four days of calling I still have no answers and no one has called back, I even asked for a social worker to speak with.... I'm livid! Today I called several times and get passed around from one person to another, Kim never answers the phone, I heard her medications had been changed again and was trying to find out what was done. I also requested to speak with a social worker. They are short staffed nursing wise. Finally the assistant administrator Pam, called me, and I explained I wanted information on my mother's medical care and medications, she refused to cooperate saying the information was given to my sister and that I did not have a health care surrogate authority to be involved. I confronted her with the fact that I have full POA legal rights, and she kept saying it was too difficult for her and that "I have to check the records." she was lying. My sister and I have both the same rights and we did the paperwork with an attorney together and both our names are on it. The woman, Pam ended up by refusing to give me any specific information on my mother with the excuse, "I need to check the paperwork and call you back," and hung up on me. I even mailed them the paperwork last week even thought my sister's copy already in their records had my name on it. I find their restricting my mother from having family visit abusive and neglectful, their constant lack of cooperation in releasing medication and the treatment I received today indicative of very poor patient care, abuse and neglectful of my mother's psychologically and even physically for not having noticed that the Xanax had made her worse, and I have not even been able to find out how long she was on it. I find the behavior of the assistant manager towards my mother's care, and my need to stay in touch beyond deplorable. And I cannot tell you how hurtful and frustrating it is for me to be shunned from even knowing about my mother's medical care by this facility.
|License Effective Date||2014-11-01|
|License Expiration Date||2016-10-31|
|Facility Type||Assisted Living Facility|
|Mailing Street||480 East Church Avenue|
|Owner Since Date||2008-04-01|
|Facility Administrator||Kendra Wolfrum|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.