Overall Rating 3.1 / 5.0 ★★★★★
Ed Lederman★★★★★ a week ago
My mother was a resident there and we had many problems. The staff talked down to her and did not provide the care that was expected. They also did not give the medication as prescribed by her physicians. I had to move her out. Now, I am getting billed for services that she did not receive for the facility and for medication that she did not receive, I have tried numerous times to call them without any response. In fact, I called today, waited over over 1 hour on the phone and i was then disconnected.
Aaron Parthemer★★★★★ 2 months ago
We all know that it is inevitable that we might have to move our loved ones into a an assisted living or nursing home facility one day, but that does not make it easier. After seeing dozens of places that quite frankly made us consider continuing to care for my mom ourselves (even though we know we couldn't provide her with the appropriate level of care), we settled on a place that was too expensive, did not offer the amenities she needed and that we were not excited to go visit, let alone put her there. Then we received a suggestion to check out Brookdale Margate at the last minute and EVERYTHING changed. Hemo, the sales director was awesome and was a real pleasure to work with. Virginia, the administrator was very organized and helpful. Richard, the director, was a genuinely good person who loves his job and who really cares about making his place the best. Even the housekeeping employees and the maintenance men were so professional and willing to do whatever was needed to make her life better. The place was incredible, it was clean, the unit was so nice that I would live there and the services were EXACTLY what my mom needed. The rent was no more than if we rented her a similar apartment somewhere else without 24 medical supervision, skilled nurses, daily transportation, tons of activities and 3 incredible meals per day along with hundreds of amenities. For a reasonable additional fee they allowed us to pick and choose what mom needed (medication management, bathing assistance, oxygen storage, cable and internet, etc) and to exclude what she did not need right now. For the first time in several years, my mom was able to truly live and feel independent. Mom has a pendant around her neck in case she needs assistance and has nurses who manage her medication around the clock and check up on her. The base rent also includes housekeeping, laundry, linens and a bus to the bank, grocery store or doctors appointments and much more. She loves the apartment and after losing almost 100 pounds in a year, the food was so good that she ate more than she has at a single seating in a long time (and trust me when I tell you that mom is a very picky eater). She was able to bring her own furniture and make it her own, has 2 TVs with Comcast and Internet, a full kitchen with brand new appliances, a screened in patio with artificial grass, a separate bedroom with a huge walk-in closet, a very patient friendly bathroom and she even was able to bring her companion, a 5 pound Yorkie. Prior to the move, during the move and after the move everyone there has been so helpful and accommodating. They welcome all of the family including my 5 year old son to come hang out, go swimming, and no different than if she had her own apartment, she can invite her family and friends to stay there as long as they want and even overnight (up to 7 days at a time). My wife, my son and the entire family enjoys visiting and we love the people (all of the staff and the other residents) and the place. I truly believe that Brookdale Margate will add several years to my mother's life expectancy by giving her the ability to have a life again and that makes us all happy. Needless to say, I would highly recommend them to everyone who wants to help an aging loved one to live an independent life in their retirement.
Mike Strat★★★★★ a year ago
These people are liers and are commiting fraud on a daily basis. When your loved one is in the hospital for 2 months they will continue to charge for services not received. They will disperse you loved ones medications to other residents in the facality if your loved one is in the hospital. If I didn't live so far I would pull my loved on out of there is a heart beat and Virgina is a *&^%&^ lier.
Walner Lubin★★★★★ 2 months ago
jeff adolphe★★★★★ 2 months ago
|License Effective Date||2013-06-30|
|License Expiration Date||2015-06-29|
|Facility Type||Assisted Living Facility|
|Mailing Street||5600 Lakeside Dr|
|Owner||Summerville 7 LLC|
|Owner Since Date||2005-06-30|
|Facility Administrator||Jean Tournesy|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.