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Heartland Health Care Center-Kendall

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Overall Rating 2.7 / 5.0 ★★★★★

  • maria lopez
    ★★★★★ a month ago

    My 98 year old mother was at the facility after a fall and a short stay at the hospital. The goal was to get back on her feet as she is a very active and alert woman. Instead she got a virus which landed her back at the hospital. I had to call rescue to get her there since her 102 f fever was not enough to get the staff moving. The care and attention at Heartland were very poor to say the least with the exception of a few staff members who were fit to work with the elderly. The assigned doctor was a nightmare, and the lack of compassion I witnessed was striking. I would not recommend this place to anybody who needs assistance to move around or doesn't have a relative who can be by their side almost the entire day. Truly, stay away if you're seeking decent care for your loved one.

  • S. Melissa Knowles
    ★★★★★ a month ago

    I've been reading the reviews and I disagree a lot with this. Ok, the place is not the fanciest for the pricing the have, they need to upgrade simple things like the TVs on the rooms (they're super small), but the personnel is more than happy to always help, they have an amazing bedside manner that makes you feel included and they always make the patients feel attended. You just have to understand that there's a LOT of people there and sometimes all get sick at the same time. They're people too and the work they do perform there is always towards making feel the patientS at its best.

  • Vanessa Rivera Ramos
    ★★★★★ 7 months ago

    My mother has been living in the retirement home for 2 years and she really enjoys it. I recently had a concern with the cleaning in the apartment and went to the administration office to report it and the new Administrator Nelly was very efficient and professional. She took care of the issue right away and followed up with a phone call to make sure we were satisfied.

  • Jeffrey Cordoba
    ★★★★★ 2 months ago

    My grandpa stayed here they give him pills to make him sleep!!!! And the care in general is terrible like no joke listen to me "DON'T BRING THEM HERE" staff grade :F care:F+. Hope this helps

  • April Click
    ★★★★★ a year ago

    Rehab team - A+ / Nursing & CNA team F! -- My mother in law recently spent just over 20 days at this facility as a short term rehab patient. Being an English only speaker - half of the staff couldn't communicate with her - nor did they attempt to place her with staff that could. She gained over 40 pounds of fluid weight in 20 days - all ignored after repeated inquiries by herself and family to the nursing and administrative staff. Her call light would often be unattended for over 60 minutes at a time. Not long after arriving she had a low blood sugar attack that was ignored by staff. Staff will walk into the room, inquire about the assistance needed - leave to "find" somebody and never come back. DO NOT SEND YOUR LOVE ONES HERE TO RECUPERATE. The rehab team was amazing. They are kind and patient and fantastic at what they do. I wish that level of care was given through-out the entire facility. My MIL made great progress with this team - and for that we are very pleased. I wish this team worked as an outpatient basis.

 

Other Information

License Number7307
License Effective Date2013-12-21
License Expiration Date2015-12-20
Facility TypeAssisted Living Facility
Mailing Street9400 Sw 137 Avenue
Mailing CityKendall
Mailing StateFL
Mailing Zip33186
Mailing CountyMiami-Dade
License StatusLicensed
OwnerHeartland Of Kendall Fl LLC
Owner Since Date2007-12-21
Facility AdministratorShelly Ann Lau
Profit StatusFor-Profit
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