Harborchase Of Naples
Overall Rating 2.3 / 5.0 ★★★★★
J. Klein★★★★★ 4 months ago
My mother-in-law was there over a year. The staff was fairly unresponsive when I asked for help with her orientating and more activities for her. Some of this was my MIL's issue also. We waited about two weeks for the administrator to get back to us regarding a long detailed email I sent her. The place is clean and some aides were very caring. The front door access is a mystery to me as if the patient/family/friends do not know the code there is no bell or intercom to ring after hours. There are not attendants on the specific floor most of the time. In other words the aide or LPN may be on the first floor and the patient on the third floor. They do reserve their room for the duration of the rental agreement or lease. So, if your relative becomes quite ill they can keep their room. This could be good but could be bad. This leads to a problem, in my opinion, that a very ill patient is in a room with very little supervision. The staff says they check on the patient every two (?) hours but I do not believe they do. Also, this leads to a problem of a wide range of patients who are in good health to very poor health which can be depressing for those who are feeling good/fair. Morale at the place is generally poor but there were a few good aides, receptionists and LPNs. My biggest concern was lack of good activities, a good administrator and strong management. The cost is very competitive, it is clean and some of the staff tries hard. We were moving her to another new assisted living place which was impressive but she passed away just prior.
MeterGz★★★★★ 3 months ago
No no, the place is NOT clean! My mither told me she waited a half an hour for assistance, brought it to their attention, they checked the computer and sure enough, it was. They told me they will take care if it..nope, it happened again and again. Wellness center is filthy with pills all over the floor. Caught 2 night CNA'S teasing an elderly who was crying. That was the last straw...moved my mom out.
Colleen Maguire★★★★★ 9 months ago
Unbelievable experience. Roommate called for help to go to the bathroom and after 15 minutes and no response, tried on her own. She fell on the floor and couldn't get up. I pushed the button for help, waited 15 minutes and still no one came. I finally got help for her by using my cell phone and calling the main number and telling them to come and help this lady who'd been lying on the floor for 1/2 hour. I left there after less than one day, but not before they sent in the head nurse, the administrator, and a social worker. The social worker said I needed to take a test to determine if I was competent to make the decision to leave. Make the decision ahead of time. Do not let a loved one go there.
Bruce Rosenblatt★★★★★ a year ago
HarborChase is a nice facility that provides very good care for its residents. Good value for the what is charged. The facility is geared more for assisted living than independent living.
Judy Brown★★★★★ a year ago
Awful!!!! So many things were done incorrectly from med errors, a blank X-Ray, to a Dr. appearing for no reason at 11:30 pm. That is just a few things done wrong. Physical therapy did stroke therapy on me for 2 1/2 weeks and I did not have a stroke. The help could not understand English much of the time which made it hard to conmmunicate. I would NEVER recommend this place to anyone!!!
|License Effective Date||2014-01-15|
|License Expiration Date||2015-12-31|
|Facility Type||Assisted Living Facility|
|Mailing Street||7801 Airport Pulling Road|
|Owner||Prime Care One LLC|
|Owner Since Date||2003-12-11|
|Facility Administrator||Lanette Lovett|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.