Brookdale At Pinecastle
Overall Rating 3.4 / 5.0 ★★★★★
Jo Anne Overall★★★★★ 2 months ago
My mother lived at Pinecastle for a few years before she passed away. The Director Tim Smith has improved all aspects of the facility and is extremely professional and caring. The dining room has improved and the food is great, but more important the incredible staff in the dining room is amazing working with the aging community. My mother made close friends and had a quality of life at 96, I can only hope for. The facility's cleanliness improved under this director and housekeeping did a good job. Thank you Tim Smith and staff for giving my mother such a wounderful quality of life in the winter of her life.
Jim Anthony★★★★★ a year ago
Our 92-year old loved one has lived at Brookdale Pinecastle the past four years and it has been an overall positive experience and home. The current Mission Statement is "We say Yes"; and my observation is the Management and Staff work to fulfill that statement. I am there 1, 2, sometimes 3 times per week and observe consistency: good housekeeping of apartments including personal laundry; clean and pressed linens in the dining room; food quality is good and the new hire of Dining Management has brought improved service; medications are administered within FL Statutes; there is no clutter in hallways or public areas (we had visited some places that had falling hazards). Management is visible and accessible (VERY important!). If you are looking to move a loved one to an ALF, I recommend Brookdale Pinecastle. Do be prepared for "transition pain" for you, your family and your loved one (it took as a full year). Remember the older we get, the more difficult change can be and little things can seem very stressful; your loved one has just relinquished their home and perhaps driving ability. Be patient with yourself and your loved one. Stay positive and reach out to Management with concerns. I rate it four stars simply because nothing in life is perfect.
Steven Means★★★★★ a year ago
My name is Steve, I am the only son of Ben Means who is a vital, fully alert 90 year old WWII veteran. After a long and hard consideration and many conversations with the staff I chose to enroll my father in Pinecastle in December of 2015. My father had spent 25 years taking care of my mom who had a stroke in the early 90's. He fixed all her meals, gave her the baths, cleaned her clothes, took care of every bit of personal needs for all those years. They were married 67 years when mom passed away. I say that only to show how capable my father is of taking care of himself and still bright, alert, and cognizant. Since he started his stay I receive 3-4 phone calls a day telling me the food is horrible, the staff is unreliable, and the ability to keep staff is a joke. He honestly believes the staff is keeping the money the clients pay and gets food from a local food bank and serves him the free food they get from somewhere else. This breaks my heart. I want only what is best for my father, and I am located in another state so I cant see him and check in on him but know him not to make things up to complain about. I would not put my family members there if I knew then what I know now. They do not have the group activities they claim to have, the staffing is inconsistent, transportation is not as advertised and the food is less than what most of us would expect to eat on a daily basis. There is more I could share if anyone is interested, and I have written letters to the administrators with no perceptive improvement.
Parker Branch★★★★★ a year ago
Hi, I am Parker Branches daughter. My experience with Brookdale at Pine Castle is not so good. My dad has been there for the last five months. Some of the staff is wonderful and some I would like to kick in the ass. I have a problem with the cleaning staff and others. If you are going to put your parent here, be prepared, you will clean their room and help the staff with other residents. The good ones are over taxed and they can not keep help......tread lightly.
Velvet Bonom★★★★★ a year ago
I sit with one of the `residents their at clairbridge and I think they are great
|License Effective Date||2013-10-12|
|License Expiration Date||2015-04-11|
|Facility Type||Assisted Living Facility|
|Mailing Street||1801 Se 24th Rd|
|License Status||In Review|
|Owner Since Date||2002-05-01|
|Facility Administrator||Eugene Edwin Valentine|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.