Overall Rating 3.3 / 5.0 ★★★★★
Michael Miller★★★★★ 3 months ago
The people are friendly. Facilities are nice. Could use some more outdoor activities and perhaps a small pool. Nurses are good. There are some real issues with billing. They will try to squeeze every penny out that they can. Also their hygiene aid (help with bathing, etc.) is rarely on time and offers very little assistance, especially for an extra $600 per month.
Susan Rosell★★★★★ 3 months ago
My mother has now lived at the Heron House for 2 months. So far I'm happy and grateful for the care she has been given. We moved her here from another facility that neglected her and treated family members awlful. Here at The Heron House I love the open door policy, I love that the staff can and will communicate with family members, I love no matter what my requests are the staff here strives to provide in a very timely fashion. So far I give this place an A+
Diane Adams★★★★★ 4 months ago
I would like to rebuttal the previous review from "anonymous ". My mother and dad both moved into Heron house in 2013. My dad passed away seven months ago and my mother remains living at Heron House til this day. First the staff are the hardest working individuals I have ever known. Being a caretaker is not easy. Its physical as well emotional. These folks do not get the credit or thanks they deserve. Second to put out there that meds are given incorrectly and housekeeping is not up to snuff sound like a disgruntled individual that does not have the spine or guts to disclose who is making such unfounded allegations. Since you do not have a family member here you do not have the right to put out such statements of defamation to a facility that I call my mothers home filled with staff I consider family. Lastly, this industry has turnover more so because of competition. Its not uncommon to see turnover is staff as well as management. My personal experiences with Barry have always been an open door policy with an absolute willingness to to listen and do the right thing for all residents. Family members must be hands on. You must be present in your loved ones life. This helps for a successful and happy life in their home. I would not have my mother living at Heron House for 4 years if any part pf that review were true. Grow a spine and move on. Diane G Adams
Anonymous User★★★★★ 4 months ago
The staff is the worst I've ever seen, they treat the residents so bad, never take out the garbage, rarely change the sheets, give out the wrong medications to the wrong residents at the wrong time...the executive director Barry is the absolute worst, does nothing for his residents or staff could really care less about them. Have gone through 3 different nurses within the last 6 months...this place is just unacceptable and needs to be reported to State! I've never been so disgusted with a facility and their staff in my life. I would never send my family members here.
Carol Ziehlsdorf★★★★★ a year ago
When I was in Florida helping mom to find a good memory care home we were both excited with everything we were told. Dad has now been there a month and we are very disappointed in his care. Mom has now started to vivid on a regular basis. Dad is not clean, were the same clothes (including underwear) for at least a week. His persona l care bag with his toothbrush, toothpaste, shaver, etc has never been opened. Family including spouse can only visit from 9-5 and his wing is locked. All of the other places we looked at gave him a GPS on his wrist to watch them. At least they then can visit others in the home. Hum, makes you wonder doesn't it. Family should be able to come when they want. Also when getting mail the Heron House cuts a postcard in half so the resident does not know where they live. Dad loves getting post cards from us. He reads them over and over and loves the pictures. Have to say I am very disappointed in his care and would not recommend the Heron House.
|License Effective Date||2014-08-15|
|License Expiration Date||2016-08-14|
|Facility Type||Assisted Living Facility|
|Mailing Street||3221 Fruitville Rd|
|Owner||Sl Heron House LLC|
|Owner Since Date||2012-08-15|
|Facility Administrator||Karen Arway|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.