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Brookdale Carrollwood

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • katelyn parker
    ★★★★★ 4 months ago

    Terrible management. Worked here for a year. Good at first but Danielle and the management is VERY rude and unorganized. Underpaid, not respected, and will accuse you of things. Work elsewhere. I repeat! Work elsewhere.

  • Amanda D
    ★★★★★ 11 months ago

    My grandfather has been here for a couple months now and is very happy. So far our family is very satisfied with Brookdale Carrollwood. They've always got something going on in the lobby to keep residents engaged. The staff has been very attentive and caring. My grandpa says the food is pretty good. He's put on a few badly needed pounds since moving in. The place always seems clean when we visit, which is weekly. His laundry is done weekly on a consistent basis too. They renovated his room from top to bottom before he moved in and it looks great. He got brand new everything, including a new kitchenette, mini fridge, and bathroom vanity/sink and fixtures. They even regrouted his shower at our request. Long story short, this is the happiest and healthiest I've seen my grandpa since my grandma died. He stays engaged and interacts with people now. We've seen a huge improvement in him overall since he moved in. I've also been over there very late in the evening, and personally witnessed staff quietly poking their head in to make sure residents got to bed safely and didn't need anything. We feel he's safe and watched over there. My family would definitely recommend Brookdale Carrollwood.

  • Robert L
    ★★★★★ 6 months ago

    Our family endured Brookdale, Carrollwood for one year. Mom fell and was transported to the emergency room three times during her residency. After mom's second fall, rather than to express concern, the Brookdale nurse called me in to state they were going to charge an additional $780 a month for 'other services'. The third time mom fell and was transported to the emergency room, the Brookdale nurse called while mom was in the E.R. She did not call to check up on mom, nor did she extend empathetic support, she called to say the director stated mom could not come back to her room. Turns out this was an illegal act and was promptly reversed after the E.R. nurse called Brookdale to recite the law. The care we were paying for was so neglectful, we chose not to come back. This is a verifiable fact. Third fall mom was face down on the floor for hours as they failed to check on her throughout the evening. This is all substantiated by the Emergency Medical Technicians (EMT) at the Hillsborough County Fire Department. The EMT told me he had never been to a facility that had so little information to go on as they were attempting to rescue mom as she was found face down on the floor. This is a verifiable fact. Management is Despicable. Don't get caught up in the surroundings. It's all about the care, or in Brookdale Carrollwood's case, a lack therein. It's important to anticipate the level of care your loved one will need in the near future. Brookdale is all about additional fees. Fees that management will never initially discuss. There were multiple levels of fees costing well over a thousand additional monthly dollars. They attempted to charge a "Laying out of clothes fee" whereby they open the closet door, choose an outfit and place it onto the closet door handle. At one point several new aides came into mom's room and tried to force and intimidate her to change clothes in front of them. Mom was humiliated and upset. Rather than address the horrific event, Brookdale management attempted to impose a "psycho-social" label that....you guessed it came with a $350 monthly fee. Again, I fought this and multiple other fee increases and several were reversed. Mom was a certified angel and in this incident as with others, was treated outrageously and inhumanely. For the most part the medtechs and aides we're wonderful, but extremely frustrated that they were pressured by the clinical manager and facility director to move on from one resident to another without providing the sufficient care needed. Mom never used the emergency pull cord as she was too proud to do so. At one point I did find it necessary to pull the cord. A half hour went by before exiting out into the hall in an attempt to find an aide. I finally tracked one down at the other end of the hall, but she stated she wasn't working that hallway and promised that she would send an aide to mom's room. Twenty minutes later or fifty minutes after initially pulling the emergency cord, an aide finally showed up. The aide has always been helpful in the past. She stated she had been stretched to her limits given the skeleton staff even though it was in the middle of a week day. I again expressed my concern with both the clinical manager and the director and asked them if they were aware of the time lapse between when a resident pulls the emergency cord and when an aide actually shows up to the room. Their dual response was typically arrogant and totally dismissive. Mom was denied her heart medication for 12 days. This would have gone on indefinitely, but our family questioned the staff when the medication was not being provided. They said the physician cancelled it. NOT SO! I filled a complaint with the Agency for Health Care Administration (AHCA), through the State of Florida. The investigators promptly penalized Brookdale, Carrollwood after substantiating our families claim. This October 2016 complaint can be viewed on the Florida AHCA website. Bottom Line: Brookdale was ultimately a tragic experience!

  • D Dwight
    ★★★★★ a year ago

    Disappointed in their inability to keep clothes washed on a weekly basis. I've spoken with them many times. A constant struggle.

  • Betty Couponder
    ★★★★★ 3 years ago

    This place is always dirty ( urine soaked diapers on the floor at night), the meals are mystery meat and nothing is fresh like fruits and vegetables, everything fried or on bread. I ate there one day and would not eat there again. There is one LPN on in the daytime and NO NURSE AT NIGHT, others are Cna's or custodians, no doctor on call, you have to go to ER or have your own doctor. Air conditioners leak and the place smells moldy, carpets are stained and dirty.

 

Other Information

License Number9134
License Effective Date2013-09-01
License Expiration Date2015-08-31
Facility TypeAssisted Living Facility
Mailing Street6737 West Washington St
Mailing Street2Sutie 2300 Attn: Legal
Mailing City
Mailing StateWI
Mailing Zip
Mailing County
License StatusLicensed
OwnerSummerville At Carrollwood LLC
Owner Since Date2005-09-20
Facility AdministratorTeresa Cavelli
Profit StatusFor-Profit
Url




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