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Benton House Of Sugar Hill

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Reviews
Overall Rating 4.2 / 5.0 ★★★★★

  • Debi Miller
    ★★★★★ a year ago

    Benton House in Sugar Hill went above and beyond to help us in our time of need. They took my mom in with no notice when she was discharged from a rehabilitation facility the week of Thanksgiving and we were told she could not be at home any longer. They were able to get her a room filled with furniture within 24 hours of our contacting them. They worked very hard to help her adjust to being away from her home and to make her feel welcomed. Once mom was there, they really stepped it up when she had the need for a much higher level of care, making sure she was safe 24 hours a day. The Administrators and staff were loving, caring, and kind to mom. They were truly compassionate and responded to our needs. We are so very grateful to all they have done for mom.

  • Karen Schulze
    ★★★★★ a year ago

    Update to below: We are now being assured, from the Regional Director, Kathleen, that many of these issues will be resolved ASAP. This is FANTASTIC! Indeed, this morning, we were told our mother could have a steak knife to cut her food on her own, comment cards and pencils would be put out at every meal, Sandalay or Julie would be out before every meal to ensure the food was served to everyone within 15 minutes of the seating time and more. We are extremely pleased with the responsiveness of this company. I'll keep you posted. Hooray! for Benton House of Sugar Hill! After two years, the food remains mediocre, at best, despite ongoing feedback from multiple residents and promises to meat with Salude for coaching on how to improve. Meals are frequently late, sometimes cold when they finally arrive, meat portion sizes can vary randomly from resident to resident, meat portions are served in chunks that need to be pre-cut as the residents are not permitted to have knives, and the taste is often quite mediocre. The menu is set at the corporate level. Good Institutional cooks are apparently difficult to find because the pay is not great. This location seems to have a particularly poor cook and the organization in the kitchen, in terms of getting the food out in a timely manner and then following up for feedback remains poor. Many of the other aspects of this assisted living home are quite good, but for the elderly, a good meal is the highlight of their day.

  • Brian McKinney
    ★★★★★ 3 years ago

    After my mother passed away my father was no longer able to care for himself. I hated the idea of him leaving his home and going to assisted living. But I have to say that the staff at Benton House was terrific! Tanya, the nurses and the activities director are exceptional people. None of us wants to see our parent anywhere but their own home. But if that is no longer a possibility, I would recommend Benton House in Buford/Sugar Hill. They helped my father and I during a very difficult time with grace and compassion.

  • A Google User
    ★★★★★ 5 years ago

 

Other Information

Facility TypePersonal Care Home
Accreditation StatusUnknown
Administrator. Lysette Kennemore
Administrator Title
Licensed Capacity72
Mailing Street6009 Suwanee Dam Road
Mailing CitySugar Hill
Mailing StateGA
Mailing Zip30518

Inspections

Inspection DateInspection TypeViolationInitiated By Facility
2010-01-27Annual InspectionNONot Applicable




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