Highland Estates- Burley Operations, Llc
Overall Rating 4.0 / 5.0 ★★★★★
Mistie Dawn★★★★★ 9 months ago
We were told my grandmother would have wifi in her room, before purchasing an iPad for her I checked not once but TWICE to make sure she had wifi in her room and both times I was assured that she has wifi in her room and that there is no password requirement. I send grandma her iPad for her birthday with games and MOST IMPORTANTLY Facebook so she can be social and keep in touch with family near and far see pics of great grand babies ect. Facebook was the main reason I got her an iPad and of course Facebook requires wifi. Turns out my grandmother does NOT have wifi. I was first told that it just wasn't working in her room and was going be fixed months later it still was not "fixed" now I am told that the residents only get access to "business wifi" O_o so apparently grandma can only be on the internet for business transactions at the nursing home is this a joke?!! The "manager" I spoke with twice was short and rude and clearly has no intent on ever getting the residents the wifi that they are promised before move in she gave me excuses for months "we have someone coming to fix it". It's a minimal request for their residents there's no reason for residents not to have access as it opens up so many opportunities for staying in touch and connected which we all know is so valuable especially in a nursing home. Mostly I'm sorely disappointed in their integrity that they make promises prior to move in that they know to be dishonest and when brought to attention they do not rectify. FIX IT!!
Layne Waite★★★★★ 8 months ago
All of the staff are very concerned about each and every resident.
A Google User★★★★★ 7 years ago
My grandmother is there and they are taking great care of her. She was a handful at first but has now settled in and doing wonderful. The residents all seem to be happy and doing well.
A Google User★★★★★ 6 years ago
It's clean the staff are very nice the residences look very happy all the time over all its a great place.
|Administrator||Lisa Oakes Rca-1437, Administrator|
|Mailing Street||2050 Hiland Avenue|