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Waterford Estates

  1. Assisted Living
  2. Illinois
  3. Hazel Crest Assisted Living Facilities
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Overall Rating 3.1 / 5.0 ★★★★★

  • Chris Means
    ★★★★★ a week ago

    Today's visit was a bit disappointing. They've had almost 2 months to get my Mum's unit ready (and they've been paid for the time) and there were still many things left undone. Plus I was underwhelmed with their test of the personal alert system, even when they knew we were doing it, there was a 2-3 minute response time over their walkie clue how long it would have been before someone came to the unit. I will definitely be doing another test and will be sure to publish the results. Weeks later...they did nothing with the carpet (and did no followup), and now just want to cut out the bad bits...a solution that's totally unacceptable to me. I cannot recommend Waterford Estates for your loved ones.

  • Robin Mckinney
    ★★★★★ 4 months ago

    I can't say enough positive things about Waterford. Every level employee from executive to staff go out of their way to create a comfortable, home-like atmosphere to make each resident feel at ease. An excellent resident-to-staff ratio, a wide variety of options for outings and group activities, healthy delicious meals and an individualized plan for each resident which can be adjusted as life circumstances change, are just a few of the things that attracted my brother and myself to select Waterford for our parents. The caregivers and nurses are attentive, compassionate and friendly. Just knowing that there is on-sight medical care has given us peace of mind that someone is always available to help if needed. Another plus is that physical and occupational therapy can be done without leaving the facility to help residents stay active and engaged. We would definitely recommend Waterford. 10 stars! Robin Smith McKinney

  • Tiffany Turner
    ★★★★★ 2 weeks ago

    I initially gave the residence 5 stars when my mother moved in during 2017 but is a different rating when your loved one has passed away suddenl( Nov. 2018). The upper management is shameful so this is my heads up to others. Most of the staff is praiseworthy but the business office is RIDICULOUS and money hungry. VERY DISAPPOINTED and amazed at their insensitivty.

  • Froukje Martin
    ★★★★★ 2 weeks ago

    staff very caring, and my mom loves the food and entertainment, and her new friends too.

  • Carmen Cook
    ★★★★★ 11 months ago

    I have lived at Waterford for a few years now and everyone is so nice. Katy helps me out all the time, she is the person to see if you need help. Food is good and love playing bingo


Other Information

License Issued Date2015-04-27
License Expiration Date2016-04-27
Has Alzheimers UnitsNO
Regular Units0
Floating Units61
Alzheimers Units19
Has Adult Day CareNO

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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