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Sterling House Of Bloomington

  1. Assisted Living
  2. Indiana
  3. Bloomington Assisted Living Facilities
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Overall Rating 2.7 / 5.0 ★★★★★

  • Andrew Reed
    ★★★★★ a month ago

    I wouldn't let this place keep my cat when I went on a weekend trip, let alone a loved one. Much better places in Bloomington for your loved ones.. just do the research. They can't krep residents or staff. I'd give them 0 stars if I could. They don't care about the residents, they care about money and beds being full.

  • Chelsea Braun
    ★★★★★ 3 weeks ago

    As someone with over a decade in geriatrics, I have been so awed by the amount of genuine care this team has for its residents and each other.

  • Logan Quaas
    ★★★★★ 3 weeks ago

    Dedicated staff! Would definitely let this place keep my cat if I went on a weekend trip.

  • Dirtdiver
    ★★★★★ 10 months ago

    My mom is currently a resident at Brookdale. Over the last few months we have ran into several issues. When I had her spend the night with me I would always find her morning pills in her pocket. The 2 caregivers that I've privately hired for my mom have also been finding pills in her laundry. I have called Brookdale 4 times about the pills and the nurses/staff not watching her take her pills. The gal over nursing actually started fighting with me and then I asked to speak to the Executive Directer Deb Waziak (sp). She was completely annoyed that I called her. My mom calls me all the time telling me she has heartburn. This is because she is not getting her Prilosec in the morning, because nobody is making her take her medicine. They are not giving her showers, doing her laundry and her bathroom is always gross. My mom has Alzheimer's disease. They tell her to put her laundry basket out in the hall. She doesn't remember to do this. She is paranoid about people taking her things and 1 of the caregivers overheard 1 of the staff saying they were afraid to go in her room for fear of being told they were stealing. Come on! This is an Alzheimer's unit. This is what happens with people with Alzheimers. Using these excuses to not do your job is disgusting. Obviously the problem starts at the top. They could care less when I call and it definitely shows in the staff that has a constant turn over to the point of having to hire agency nurses. Which by the way asked my mom how she does her medicines when she spends the night somewhere. She had no idea, she has Alzheimer's! Luckily there was a friend there at the time she was asked that question and the agency nurse was told to call the daughter. Awfully expensive place for 3 hots and a cot. I was just told the other day that a girl came in with her pills and laid them on the table and walked out the door. I can't call a 5th time. Time to do something else. To Brookdale: I am exhausted with calling. I am moving my mom from this facility. I suggest that if you want this place to start living up to the standards it should, then replace your head staff, starting with your executivie director. Possibly start paying the bottom people more $.

  • bruce waldo
    ★★★★★ a year ago

    after fiveyesrs therethre insbiliy to hire snd retain top levl stsff waswering the fsciliy out shortly dtr i vedin dterling house won an awardfor highest mploye estisfation bythr time i lft 5 years later it is safe to say any remnant of satisfsction was gone there are some notable exceptions but for the most part emplouyee satisfaction has been ground away and it seems brookdale as the corporste psrent has little intrest in shoring things up

 

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