Sterling House Of Bloomington
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Does Sterling House Of Bloomington, Inc offer the following services?
Care for the terminally ill
Trained for Alzheimer's, dementia, etc.
Care for bladder or bowel control problems
Plan, Prepare & Clean-Up Meals
Provides around the clock staff
For appointments, groceries, etc.
Can pay for care via Medicaid
Overall Rating 1.0 / 5.0 ★★★★★
Dirtdiver★★★★★ 7 months ago
My mom is currently a resident at Brookdale. Over the last few months we have ran into several issues. When I had her spend the night with me I would always find her morning pills in her pocket. The 2 caregivers that I've privately hired for my mom have also been finding pills in her laundry. I have called Brookdale 4 times about the pills and the nurses/staff not watching her take her pills. The gal over nursing actually started fighting with me and then I asked to speak to the Executive Directer Deb Waziak (sp). She was completely annoyed that I called her. My mom calls me all the time telling me she has heartburn. This is because she is not getting her Prilosec in the morning, because nobody is making her take her medicine. They are not giving her showers, doing her laundry and her bathroom is always gross. My mom has Alzheimer's disease. They tell her to put her laundry basket out in the hall. She doesn't remember to do this. She is paranoid about people taking her things and 1 of the caregivers overheard 1 of the staff saying they were afraid to go in her room for fear of being told they were stealing. Come on! This is an Alzheimer's unit. This is what happens with people with Alzheimers. Using these excuses to not do your job is disgusting. Obviously the problem starts at the top. They could care less when I call and it definitely shows in the staff that has a constant turn over to the point of having to hire agency nurses. Which by the way asked my mom how she does her medicines when she spends the night somewhere. She had no idea, she has Alzheimer's! Luckily there was a friend there at the time she was asked that question and the agency nurse was told to call the daughter. Awfully expensive place for 3 hots and a cot. I was just told the other day that a girl came in with her pills and laid them on the table and walked out the door. I can't call a 5th time. Time to do something else. To Brookdale: I am exhausted with calling. I am moving my mom from this facility. I suggest that if you want this place to start living up to the standards it should, then replace your head staff, starting with your executivie director. Possibly start paying the bottom people more $.
bruce waldo★★★★★ a year ago
after fiveyesrs therethre insbiliy to hire snd retain top levl stsff waswering the fsciliy out shortly dtr i vedin dterling house won an awardfor highest mploye estisfation bythr time i lft 5 years later it is safe to say any remnant of satisfsction was gone there are some notable exceptions but for the most part emplouyee satisfaction has been ground away and it seems brookdale as the corporste psrent has little intrest in shoring things up
Cory DeSpain★★★★★ a week ago
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.