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Brookdale Place At Willow Lake, Llc

  1. Assisted Living
  2. Indiana
  3. Indianapolis Assisted Living Facilities
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Overall Rating 2.9 / 5.0 ★★★★★

  • Paula Paul
    ★★★★★ 6 months ago

    I am not sure why you say incompetent director? Great place! Staff and director both are excellent and respond to questions and concerns. I press the call button and staff is there within 3 to 5 minutes. Many unique activities like flower arranging and many entertainers. A great facility for aging in place!

  • C Coleman
    ★★★★★ 2 months ago

    When I first moved my mother in back in 2015 the facility was managed by Brookdale. I was very pleased with the service and care she was receiving. In 2017 Enlivant took over. Good staff people were let go and quality took a nose dive. Air conditioning in the rooms frequently broke down causing my mom to go to the hospital on at least 2 occasions from overheating. They even had me sign my mother up for unnecessary PT services that they promised Medicare would pay, and when they didn't pay I was stuck with a huge bill. I finally moved her to Transitions at Willow Lake right down the street and the facilities and service are wonderful. Cheaper too.

  • D H
    ★★★★★ 9 months ago

    Incompetent Director and Nursing- Go anywhere else if you love your family. Many residents seem scared of staff. Real horror show!

  • Gerald Anderson
    ★★★★★ a year ago

    Looks like you do read your reviews, same day. Recommend you respond more quickly to reasonable requests that will improve your customer satisfaction

  • KAY T.
    ★★★★★ 2 weeks ago

 

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Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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