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Overall Rating 1.0 / 5.0 ★★★★★

  • Elizabeth G
    ★★★★★ 3 months ago

    Be aware when it comes time to place a family into a care facility. My sister and I did our research. We toured the faculty. We talked to family member of previous residents(most from many years ago) When we met with them we were told of all the wonderful activities to keep their minds active. Of the lovely courtyard where they could enjoy some fresh air and they even sometimes planted flowers. After she moved there, what I saw was very little I interaction with the residents by staff. The staff sit in a room and observe the residents through a glass wall, as if they were in a prison. They say there are activities all day for the residence to keep their mind active. This is not true. They have a calendar of events but these are frequently canceled.The say say they there a courtyard for the residents to enjoy and even garden. But it is almost always locked. When my mother would ask to go outside, they refused. Telling her that the didn't have the staff to accompany her. They would give my mother a sleeping pill at 7 pm and put her to bed when the sun was still up. When I ask them to do that later in the evening, the response was "I will put it in her chart" but nothing changed. She was frequently up wandering at 2-3am because she went to bed too early. I ask that when there was actually an activity, for them to let her know and show her where to go. I again got " we'll put it in her chart". But nothing changed. My mother constantly complained of being bored. Eventually she started having attention seeking behaviors. Instead of working with her to keep her entertained they wanted her medicated. I wrote an email to the management about my concerns regarding her care. I told them that they were not providing what we were promised before we moved Mom there. The response was they would look into it and get back to me. They never did. They gave medication, they insisted on, one day to work . When it didn't they insisted(we initially refused) on sending her to a geriatric psych unit to adjust her medications. There her care was even worse. She only lived at Riverbend for 2 months. Before she moved to Riverbend she was physically fit and active for her age. She was always going to activities and exercise classes when she lived at Westminster. All her problems stemmed from Alzheimer's. Which is why we moved her to a facility that specializes in memory care. Now we are burying her on Thursday.


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Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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