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Rittenhouse Senior Living Of Michigan City

  1. Assisted Living
  2. Indiana
  3. Michigan City Assisted Living Facilities
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Overall Rating 3.5 / 5.0 ★★★★★

  • Jay Bee
    ★★★★★ a week ago

    This facility might be beautiful in appearance, but the care of residents has really declined. Residents are to have their toenails cut by visiting Podiatrists every three months. My loved one had not been seen in so long that her toenails were growing sideways. Even more alarming is that when one foot became swollen and painful due to another issue, the nurse on staff did nothing to correct the toenail issue until I told her I took a picture and called it neglect. The last three weeks I complained to aides twice, the Executive Director once, nurse once and the new Memory Care Director once that the bed of my loved one had bath towels on the bottom sheet and no top sheet. The aides always had an unbelievable excuse or said they had nothing to do with making the bed - the other parties said they would look into and resolve. Not a one of them got back to me. On my last visit, I became extremely angry, loud and threatened legal action as nothing had been done. Only then did an employee inform me that they needed me to provide disposable mattress pads which I immediately provided. The aides in Memory Care appear timid, untrained and some seem uncaring - retention of aides and nurses and other areas of staff are a serious concern - have noticed great turnover . Resident care has definitely declined and is becoming more and more alarming. Shame on the current Executive Director for letting this once exceptional facility decline to such a poor level.

  • Red Y
    ★★★★★ 9 months ago

  • Terri Phillips
    ★★★★★ a year ago

  • Jonathan Personette
    ★★★★★ a year ago

 

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