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Emerald House

  1. Assisted Living
  2. Indiana
  3. Washington Assisted Living Facilities
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Overall Rating 4.1 / 5.0 ★★★★★

  • BrayDawgieDog
    ★★★★★ a month ago

    Absolutely great, wonderful staff, and a great way for my grandmother to interact with others (I reviewed in the past, just ignore the previous one).

  • Janet Myers
    ★★★★★ 10 months ago

    I went to visit with my grandson's class from school. The place always seems clean. The workers are always working hard! The patients seem very comfortable and happy!?

  • Martha Belles
    ★★★★★ 9 months ago

    BEWARE! Read their contract VERY CLOSELY, especially the part about agreeing to use Mediation, i.e. signing away your rights to use the court system. When Mom went to live there, you could within a very short time period send notification via certified return receipt that you wanted to resend the Mediation clause. If that is still an option - DO IT! At one point 2 documents were left on Mom's bed for me to sign - just regularly required paperwork they told me. NOT! Had I just blindly signed them I would have: (1.) Allowed the facility to take over my responsibilities as Mom's POA & (2.) Agreed to take personal responsibility for paying Mom's care/bills/etc. NO WAY! Also, NO NURSE IS ON DUTY AFTER 7 PM; THEREFORE NO MEDS CAN BE DISPURSED FOR PAIN, etc. unless the nurse on call will come to the facility. Although the aides have beepers, there were times no one responded. Excuse - my beeper wasn't working properly. ALSO at one point it was finally discovered that the call button in Mom's room was not working. ALSO, resident fees are based on a point system & believe me those points will start adding up. I wasn't informed about an increase in Mom's points, which raised the cost of her monthly bill, until after the fact. This is an Assisted Living facility, which means it is PRIVATE PAY. Points are adding for all sorts of things such as: (1.) Putting a medication patch on a resident (Doing so is not considered the same as handing out medications); (2.) Bathing a resident even if they don't actually bathe that resident or bathing is part of the service Occupational Therapy is doing; (3.) Assisting a resident to & from the dining room - even if the resident wheels themselves back to their room. The facility will attempt to make the resident more & more dependent upon things the aides will do for them that were meant to be only temporarily - that way more points can be added. There are residents who should really be in a Skilled Care facility because of all the care they need; but, once again since Emerald Place is an Assisted Living facility - the residents are SELF PAY. This means residents requiring a great deal of care, take up the majority of the staff's time. Since staff on duty is kept at the bare minimum (the required amount of staff on duty has not changed in decades when Assisted Living facilities did not take in residents needing so much care) other residents don't always get the care they need in a timely manner. IN ADDITION, if a resident needs to be taken to the ER, the family is responsible for the resident getting back to the facility. There were numerous times I had to get up in the wee hours of the morning (1 am - 3 am) to drive 45+ minutes to make the less than 2 mile drive from the hospital back to Emerald Place. I highly suggest you purchase a small refrigerator/freezer with separate doors so your loved ones can have the food they love in their room. Mom had severe hearing loss so she really couldn't participate in many of the activities because no accommodations were made for residents with a hearing disability. I had no real issues with the aides except when they seemed to be unavailable for extended periods of time - mostly at night. JUST DON'T BE TAKEN IN BY WHAT YOU SEE DURING AN OPEN HOUSE . . .

  • Carrie Myers
    ★★★★★ a year ago

    I have worked at Emerald Place for 9 months and have seen great friendships between staff and staff with residents. This is a big family atmosphere, sometimes dysfunctional, but mostly fun and loving! Good food, fun activities with outings and wonderful CNA's, with longevity of staff and residents. I too have had family live here and they were treated with the utmost respect and care. Even two years after his passing, the staff still speaks fondly of him.

  • Justine Butcher
    ★★★★★ a year ago

    I have worked at Emerald Place for 2 years and I love it! It has it's ups and downs but it's also so rewarding. I walk in every morning and I am greeted with a smile and a hello from all the residents. We're all one big family and you can feel the love when you walk through the doors.


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Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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