Brighton Gardens Of Columbia
Overall Rating 3.0 / 5.0 ★★★★★
Bb Gg★★★★★ 2 years ago
This facility is good for residents in good health, able to walk, communicate clearly, etc. It is not a good place for residents that need any sort of care as they age and their health condition changes. Even though they promise you that care will be available as your family member diminishes, this is not true. There is no skilled nursing available beyond checking blood pressure, checking temperature and listening to heart rate. Blood work to check for common ailments of the elderly such as anemia or urinary track infections can only be performed by the blood technician who comes in once a week as ordered by the doctor who also visits once a week. Hence, if a resident shows symptoms of distress that needs medical attention during a day or time the doctor is not present (6 out of 7 days) they have to wait till the doctor visits or be taken to the ER . The on-duty nurses can do nothing except call you on the telephone to ask you to take your family member to the ER. I've waited 11 hours with my frail mother in the ER waiting for the results of a simple blood test, resulting in her exhaustion and extreme discomfort because the "care" at Brighton Gardens is non- exsistent. As my mother's condition deteriorates, the bill increases astronomically. None the less, we have had to hire additional nursing services just to make certain she is cared for. Communication with family members is also non-existent. We used to get a monthly newsletter and a monthly report on my mother's health but that stopped at least 6 months ago. The manager left over a year ago and there was no communication to the families about this. One day she was there. The next day she was gone. It took them a long time to replace her and when someone new was eventually hired, this person made no effort to meet the families of the residents, send out a letter of introduction, etc. Complaints about care gets you nowhere. The nurse who called me to take my mother to the ER was extremely defensive about this, telling me that if I expected skilled nursing I would have to move my mother to a nursing home. When I called the corporate offices, I was politely listened to but no apologies were offered. Apparent it is standard operating procedure for the medical staff at Brighton Gardens to call a family member on a Friday afternoon to take thier mother to the ER because they are extremely worried about thier parent's ability to survive the weekend. You would think that if the medical staff had that level of concern they would have called an ambulance, but no. As I was told, "It's the family's responsibility." The awful thing about Brighton Gardens is that it is really about the best care around unless you are extremely wealthy and can afford Vantage House or Broadmead. We are paying a lot of money for bad food, no nursing care, no communication and complete indifference from the corporate offices.
George Fulton★★★★★ 4 years ago
Too many cameras and not enough nice nurses here!!!
Rahul Gor★★★★★ a year ago
|Facility Name||Brighton Gardens of Columbia|
|Facility Address||7110 Minstrel Way|
|Facility Contact||Cynthia A. Harcombe|
|Program Name||Assisted Living Programs|
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