Springhouse Of Silver Spring
Contact Information2201 Colston Drive
Silver Spring, MD 20910
Phone: (301) 495-7366
County: Montgomery County
Overall Rating 1.7 / 5.0 ★★★★★
Jack Tillman★★★★★ 2 years ago
This facility has been permanently closed as of 6/1/2015. Our families experience with this facility was very mixed. They seemed to be relatively disorganized and staff turnover was very high. I would be very skeptical of any facility run by HCR ManorCare. The profitability/viability of managed care operations is generally dependent on scale, so closing a facility does not bode well for the health of this company.
A Google User★★★★★ 10 years ago
On Friday, June 29, 2007, Daniel Lydon a 47 yr old quadriplegic with pneumonia, a urinary tract infection and infection in his stage 4 bed sore was released from Virginia Hospital Center and sent to Manor Care of Arlington in Arlington VA. No family member was ever notified of this release and subsequent transport to Manor Care. He was sent to the facility with a PICC line still inserted in his arm for the purpose of receiving IV antibiotics. Danny arrived at Manor Care sometime around 4:00 pm on June 29, 2007. He received none of his daily medications nor any antibiotics to treat the three above mentioned infections. He would NOT receive any of his daily medications until sometime late Saturday afternoon, June 30, 2007. It is unclear whether he is receiving any antibiotics at this time. In the interim, Danny got violently ill with an upset stomach. The bed in Room 325B at Manor Care was broken and he was unable to raise himself up so that he could vomit. He threw himself over sideways in the bed to prevent himself from aspirating on his own vomit. He called for a nurses aid to come and pull him up.(first name Roselyn) She responded by saying she "is not a babysitter". He fell to the floor and continued to vomit on himself and all over the floor. He then called for help from the nurse (Steve) who responded by saying "I can't deal with this, I'm going home soon." There was a second nurse who remained seated and blatently ingnoring all that was happening. Eventually help came and placed Danny back into the soiled and still broken bed. He continued to vomit and this time crawled from the bed onto the floor again because he began choking when vomiting because he lay on his back in the broken bed. I arrived at Manor Care on Saturday evening around 6:00 pm, after first going to Virginia Hospital Center because I was never notified of his discharge. I found Danny to be clearly traumatized and just beginning to get acclamated because he had just received his first dose of medication since he arrived at Manor Care more than twenty-four hours earlier. There was vomit still clinging to his hair. Upon going to Dan's room, I found that most of his personal belongings were missing. A watch left to him by our father, $50 cash, approximately 30 CD's, a personal CD player, Shampoo, Deodorant, hairbrush and toothbrush. Two plastic cups used for water that were specific to Dan's needs as a quadriplegic. No one was able to account for the whereabouts of these items. On Monday morning, July 2, 2007. I telephoned Manor Care at least four times over the duration of two hours in order to speak with Danny. I was placed on hold repeatedly for durations of 10 to 20 minutes. I spoke with Ms. Fatima twice during this time. The first time to leave a message to have Dan call me and the second time to have her transfer the call to Dan's room and to then go to his room to hand him the telephone. She assured me she would walk to his room and then call me back. I waited 30 minutes, she did not call back. I was finally successful in reaching him and again he was clearly in distress. At this time it was after 11:00 AM and he was still in bed. The phone, the bed control and the nurses call button were all out of his reach for the entire morning. He shared with me that he spent the morning screaming from his bed in order to get his morning medication. His PICC line was still inserted though he has not received any IV medication since his arrival at Manor Care on Friday, June 29, 2007. A prime place for a fourth infection to develop? Upon hearing such disturbing news after such a traumatic weekend, I immediately place a call to Glynnis, Administrator at Manor Care of Arlington, VA. It has been almost twenty-four hours and no one has returned my call. Such gross negligence and wonton disrespect for human dignity CANNOT and SHOULD NOT be tolerated. Perhaps Glynnis will call me back now?
Arleneblaine Phillips★★★★★ a year ago
|Facility Name||Springhouse of Silver Spring|
|Facility Address||2201 Colston Drive|
|Facility City||Silver Spring|
|Facility Contact||Johana Walburn|
|Program Name||Assisted Living Programs|
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