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Marshwood Center

  1. Assisted Living
  2. Maine
  3. Lewiston Assisted Living Facilities
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Overall Rating 1.8 / 5.0 ★★★★★

  • Gracie Linneken
    ★★★★★ 2 months ago

    In May, 2015 my husband was placed at Marshwood for recovery after being in intensive care for three weeks. He has MS and had chronic nerve pain at the time. He did fine the first two weeks until (without consent) Dr. Done took him off narcotics, cold turkey, and gave instead an antidepressant. Needless to say within a week or so his health declined. Ended up with UTI and major untreated pain. Was sent home and within a week back into the hospital. Dr. Done has no license to prescribe narcotics and Marshwood withheld this information. The RN Leah lied as well. Not trust worthy nor did they care about patient well being.

  • Sandra Martin
    ★★★★★ 4 months ago

    Very poor experience. Mistreatment, painful handling of patient, sarcastic comments by nursing staff to patient when asked for assistance, patient face not washed after meals, sometimes for two days. Patient had ALS and needed to be fed at which time staff often shoveled food in too quickly risking choking. Very little compassion and no prompt attention. Disgraceful place!

  • Jacqueline Jordan
    ★★★★★ 7 months ago

    DO NOT SEND ANYBODY TO THIS PLACE!!! I was a patient there and I had a horrible experience. The problem is with the administration and not the caregivers. They use under state law they are only required to provide one CNA to 12 patients. I was told this when I asked why it took so long to get needed help. f Medicare is paying for your stay. they are accommodating but when it gets close to the end of the use of those days they are not. They for example roomed me with dementia patients. I had to go AMA(against medical advice) and leave because the only option they gave me was to room with another women who was also a dementia patient. I had to return 2 days later to Marshwood because I had vertigo and took a fall in my home which landed me back at the emergency room at St. Mary's I was non smoking before the incident and they pushed me to smoke because it was the only way I could deal with the stress and because when I returned they put me in with another dementia patient and she kept me up all night. Worsening my problem with vertigo. I am a type 2 diabetic and with the kitchen staff they would give me high carb breakfast despite the fact I spoke with the Manager and to no avail was unheard. The administration on purpose under staffs the facility and it can take a long time to get a CNA. In fact. at night there is a cna who has to run between two units to care for the patients she is responsible for and the untis are on the opposite end of the building. Again it is not the CNA's fault nor nurse's fault because the facility and the main office refuses to provide them with the proper coverage needed. To top it all off, they stole my chair it was paid for by Medicare two years ago and yes it needed some repair work but Medicare would have paid for it but they took it and when I asked about it. they said they could not find it or that it was in their storage room and didn't know where it was. I had to get a new chair and when it came time for me to leave, administration screwed up the paperwork so that the medical company that I was going through couldn't process the claim. I had to call over 8 times to Marshwood and after a while was accused by Emily who was the administrator at the unit I was for harassment to which I told her if they got it right the first time and had gotten my chair when promised then I would have not needed to call. I before my release had discussed having my original chair repaired however they would not even produce my chair for that. In short, if you have any adaptive equipment do not and I stress DO NOT bring it in the facility or they will take it from you and not return in. They will claim or what they told me that the chair was theirs to begin with despite the fact that I called Medicare and they informed me that a claim already processed and the chair was mine. Because of them I am now stuck with a claim that will not be paid by Medicare because Medicare will only replace a chair once every five years. The only option I may have according to Medicare is to file a police report and report Marshwood for my stolen chair. I would not recommend that you send anybody to this facility because care is substandard and it is because of the administration. not the staff who does their best despite the limitations they are given. Ir I could I wouldn't even give it a star rating because they do not deserve it.

  • laurie gotham
    ★★★★★ 7 months ago

    They are almost always under mom has been there 3 yrs.ive seen alot,most not good.dont get me wrong some workers really care about redidentd,but management sucks.i am p.o.a.for my mom they hardly ever contact me when should.for example my mom fell out of wheel chair due to neglect from 2 cna that were on her unit.i never got call.i found out next day when I went to visit.this place has gone way down hill in 3yrs.wouldnt surprise me if they got shut down.for one reason or another.if a resident can't speak up or do for themselves don't recommend putting was better,but long term upstairs if I had to do over would make diff.choice.

  • Heidi Hinckley
    ★★★★★ 11 months ago

    My mother recently spent time at this facility after orthopedic surgery. The nurses were kind and responsive during the day, however, at night there is only one nurse covering the entire floor and she/he was completely MIA for hours while my mother rang repeatedly for pain medication. She was also only provided water during meals for days until I spoke up during a visit and asked if she could get a water pitcher at her bedside. She would also have to get herself up to the bathroom despite being a 1 assist because everyone was too busy to help in a timely manner. This is completely unacceptable. I am not sure if this is a management, staff retention or other issue, but either way it is deplorable practice. The food is as expected, but still lacking in true nutritional value and staff seemed put out by my mother's simple request for a different dressing for her salad. You get the feeling walking in that this is a for profit company that cares more about their bottom line than actually helping medically fragile people recover.


Other Information

Facility NameMarshwood Center
Facility Address33 Roger Street
Facility CityLewiston
Facility CountyAndroscoggin
Facility StateME
Facility Zip4240
Directions1-95 Exit 13 onto Route 196. Follow the signs for Lewiston, Across from a shopping center on the left, turn right at the light onto East Avenue. Turn right onto Route 126 which is Sabattus Street. Watch for Bailey Street on the left. Roger Avenue is next
Admin SaluteMs.
Admin First NameNola
Admin Middle Name
Admin Last NameWeston
New HandicapY
Mentally IllN
Mental RetardN
Traumatic BrainN
Other PopulationN
Payment TypeCost Reimbursement/DHS
License TypeAnnual
Facility TypeLevel IV PNMI Residential Care Facility
Closed Date
Multi LevelY

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