Overall Rating 3.1 / 5.0 ★★★★★
Frakki Karu★★★★★ a month ago
Removing my father from the rehab center after one night, some of which he spent on the floor. No night lighting, poor quality support rails, no care given to make sure call button is within reach. Minimal checks on patients. Rooms are cold. When I arrived in the morning, he was freezing. Do they no know seniors get cold easier? But it sucks for non-seniors as well. The man sharing my dads room had to wait two hours for an ice pack. An ice pack! The rehab center is NOT safe for seniors. Annoying for young people without mobility.
SSD★★★★★ 3 months ago
Facilities are very clean and well-taken care of. Admin staff is very nice, but they need much better systems and procedures: chronically and severely understaffed on weekends with only one nurse to serve dozens of residents. NUTRITION is a big problem as the food quality is very substandard and poorly prepared for most meals. "strawberry champagne soup?" The 3 levels of nursing staff are generally very nice and usually very competent and willing to help residents and simply to talk with them. Glacier Hills needs good competition.
Rachael Bennett★★★★★ 3 months ago
FANTASTIC place! My father (98 years old) has been there for 13 years, and enjoys the company of long-time friends who are all able to get together for meals, etc. The food is good, and the staff are friendly and caring. He is happy and our family knows that he is in a wonderful community. Thank you to one and all!
Igor Ivanitskiy★★★★★ a month ago
My mom got a great help after hip replacement surgery. Nice conditions, friendly staff and good physical therapy.
Mary Jones★★★★★ 5 months ago
When I toured the facility initially it was beautiful, I was impressed with the new renovations and the therapy pool and decided to place my mother here for short term rehab. She arrived at around 4pm and wasn't even seen by the nurse until I arrived and started complaining around 8pm! She had not received dinner and was in excruciating pain from her surgery. She was not given any pain meds and we were told after 4 hrs. the pharmacy didn't deliver the pain medication so she sat in pain for majority of the night. No attempt was made in addressing her pain even with a simple Tylenol. I am very disgusted and outraged in this facility and would NOT put my dog there!!! The facility has way to many beds with not enough staff, my moms call light wasn't answered the entire night and she slept in urine until the morning staff arrived. When trying to get her transferred to another facility there was only one social worker for the entire building who kept giving me the run around as to why she couldn't send her paper work somewhere else. ALL glacier hills cares about is insurance and not the patient!!! I will NEVER recommend this facility to anyone I care for...EVER!!!
|Licensee Name||Glacier Hills Inc.|
|Licensee Street||1200 Earhart Rd.|
|Licensee City||Ann Arbor|
|Facility Type||Home For The Aged|
|Certification For Community Living|
|Addendum to Original Licensing Study Report||http://www.dleg.state.mi.us/fhs/brs/reports/AH810236789_ADD_20100223.pdf|
|Renewal Licensing Study Report||http://www.dleg.state.mi.us/fhs/brs/reports/AH810236789_RNWL.pdf|
|Special Investigation Report # 2008A1011031||http://www.dleg.state.mi.us/fhs/brs/reports/AH810236789_SIR_2008A1011031.pdf|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.