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Glacier Hills

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Overall Rating 2.9 / 5.0 ★★★★★

    ★★★★★ 2 months ago

    It was a horrible experience! The first check in day at the rehab center was wonderful, but it ended there...after we left my mother she was stuck on the toilet many hours in the evening and was to weak to get off. She kept pulling the cord off and on hoping to get their attention until she finally started screaming for help. Never got her medication and we could not find the floor nurse for one seemed to know where she was. When my mother finally had enough and said she was leaving they threatened to call the police??? My mother said bring it on I have a few things to tell them about this place. We were shocked...they all were so different during admitting, even told her to never go to the bathroom by herself and if she needed anything to call because thats what they were there for. Warning think twice about going to this rehab...its a shame, it is a beautiful facility but thats where it ends!

  • Frakki Karu
    ★★★★★ 9 months ago

    Removing my father from the rehab center after one night, some of which he spent on the floor. No night lighting, poor quality support rails, no care given to make sure call button is within reach. Minimal checks on patients. Rooms are cold. When I arrived in the morning, he was freezing. Do they no know seniors get cold easier? But it sucks for non-seniors as well. The man sharing my dads room had to wait two hours for an ice pack. An ice pack! The rehab center is NOT safe for seniors. Annoying for young people without mobility.

  • Rachael Bennett
    ★★★★★ 11 months ago

    FANTASTIC place! My father (98 years old) has been there for 13 years, and enjoys the company of long-time friends who are all able to get together for meals, etc. The food is good, and the staff are friendly and caring. He is happy and our family knows that he is in a wonderful community. Thank you to one and all!

  • SSD
    ★★★★★ 11 months ago

    Facilities are very clean and well-taken care of. Admin staff is very nice, but they need much better systems and procedures: chronically and severely understaffed on weekends with only one nurse to serve dozens of residents. NUTRITION is a big problem as the food quality is very substandard and poorly prepared for most meals. "strawberry champagne soup?" The 3 levels of nursing staff are generally very nice and usually very competent and willing to help residents and simply to talk with them. Glacier Hills needs good competition.

  • Mary Jones
    ★★★★★ a year ago

    When I toured the facility initially it was beautiful, I was impressed with the new renovations and the therapy pool and decided to place my mother here for short term rehab. She arrived at around 4pm and wasn't even seen by the nurse until I arrived and started complaining around 8pm! She had not received dinner and was in excruciating pain from her surgery. She was not given any pain meds and we were told after 4 hrs. the pharmacy didn't deliver the pain medication so she sat in pain for majority of the night. No attempt was made in addressing her pain even with a simple Tylenol. I am very disgusted and outraged in this facility and would NOT put my dog there!!! The facility has way to many beds with not enough staff, my moms call light wasn't answered the entire night and she slept in urine until the morning staff arrived. When trying to get her transferred to another facility there was only one social worker for the entire building who kept giving me the run around as to why she couldn't send her paper work somewhere else. ALL glacier hills cares about is insurance and not the patient!!! I will NEVER recommend this facility to anyone I care for...EVER!!!


Other Information

License StatusActive
Licensee NameGlacier Hills Inc.
Licensee Street1200 Earhart Rd.
Licensee CityAnn Arbor
Licensee StateMI
Licensee Zip48105
License NumberAH810236789
License TypeRegular
License Effective2010-02-22
License Expiration2011-02-21
Facility TypeHome For The Aged
ServesAged -
Special Certification
Certification For Community Living

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