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Glacier Hills

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  2. Michigan
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Overall Rating 3.1 / 5.0 ★★★★★

  • Jimmy Jones
    ★★★★★ in the last week

    If you care about your family, do not send them to this place. My mom just survived a brain aneurysm 3 weeks back. She was airlifted to U of M hospital where they saved her life. The last three weeks she has fought hard to recover. This place had a representative that came and convinced us that it is '5 star' overstaffed facility, where she would receive the best care and rehabilitation. This was a lie. She waited the first 3 hours before anyone came in to admit her. By this time it was 8:30pm. I left thinking they would take care of her. By 2 am she had to go back to UofM emergency because she couldn't breathe. No one had suctioned her. No one there bothered to call me or my two sisters to tell us of this happening. I came in at 12:30pm after her being brought back at 10:30 am. Finding her not hooked up to her oxygen, the (super loud) machine off, no water in it. Her feeding tube, still full, not hooked to her marked as opened at 9pm the night before. Her call button on a table 4 feet from her reach. Her feet, legs, and gown covered in feces. I push the call button and no one comes to see about it for 20 minutes. I start to look around to find who is here working. One lady is playing on her phone in front of a computer, the other just coming from eating lunch. The later comes in and doesn't know why her machine is off, how long, or who shut it off. Never even recognizes that my mom has poop all over herself. After her excuses, the head nurses excuses, and threats of retaliation from the insurance companies if I removed her, I finally see the staff doctor, wearing a UofM white doctors coat, she says she will arrange for her to go back to U of M. Back at the emergency now my mom is broken in her spirit to fight and wishes that she could just be let to die. Now I have to figure out a new place for her to go. My advice would be to avoid this place, or suffer the pain of watching your loved one be degraded, and made to feel like their life is not worth living. Unbelievable that someone can go from such a great come back to having their spirit brought down in less than 24hrs. Also, no pillow case on her pillow, and they gave her a glass of ice water knowing she cannot eat or drink right now. Never seen the cena worker use gloves, only the head nurse who came in to threaten me.

  • M Brown
    ★★★★★ 4 months ago

    I had the pleasure of working with the Community Sales Consultant, Emily at Glacier Hills. Emily is an amazing person that is awesome at her job. If you have a family member or friend that is looking in this area, I highly recommend you call Emily. You will not be disappointed!

  • Luay Shalabi
    ★★★★★ 4 months ago

    I brought my older sister to this place after a major surgery and we had great experience with the facility and the very friendly staff, however, this experience did not last beyond the first few hours after checking in. I do not want to share about the very bad service from several staff members there, we adjusted ourselves to it and we provided 24/7 care to my sister ourselves. The main concern I want to share is the lack of communication among staff. For a whole week, we were trying to check my sister out of the facility because she was not receiving any services other than getting her medications. Every time we talk to a staff member, they say she's all set to check out the next day. When the next day comes, someone would say that they are not aware of that and they need this or that. Of course, when we complain to anyone there, we are promised that they would take care of it right away, they leave and never come back or they say it's some one else's decision. We talked to doctors, supervisors, nurses, technicians and we are still waiting. This has been going on for six very long days now. My sister's health is negatively affected and the whole family is frustrated and affected also. We left several phone messages to numbers that were given to us by staff and we havent hear back yet. I hope someone reads this and gets to to bottom of the problem. Otherwise, we have no choice but to involve the authorities before something happens to my sister.

    ★★★★★ 8 months ago

    It was a horrible experience! The first check in day at the rehab center was wonderful, but it ended there...after we left my mother she was stuck on the toilet many hours in the evening and was to weak to get off. She kept pulling the cord off and on hoping to get their attention until she finally started screaming for help. Never got her medication and we could not find the floor nurse for one seemed to know where she was. When my mother finally had enough and said she was leaving they threatened to call the police??? My mother said bring it on I have a few things to tell them about this place. We were shocked...they all were so different during admitting, even told her to never go to the bathroom by herself and if she needed anything to call because thats what they were there for. Warning think twice about going to this rehab...its a shame, it is a beautiful facility but thats where it ends!

  • Frakki Karu
    ★★★★★ a year ago

    Removing my father from the rehab center after one night, some of which he spent on the floor. No night lighting, poor quality support rails, no care given to make sure call button is within reach. Minimal checks on patients. Rooms are cold. When I arrived in the morning, he was freezing. Do they no know seniors get cold easier? But it sucks for non-seniors as well. The man sharing my dads room had to wait two hours for an ice pack. An ice pack! The rehab center is NOT safe for seniors. Annoying for young people without mobility.


Other Information

License StatusActive
Licensee NameGlacier Hills Inc.
Licensee Street1200 Earhart Rd.
Licensee CityAnn Arbor
Licensee StateMI
Licensee Zip48105
License NumberAH810236789
License TypeRegular
License Effective2010-02-22
License Expiration2011-02-21
Facility TypeHome For The Aged
ServesAged -
Special Certification
Certification For Community Living

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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