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Glacier Hills

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  2. Michigan
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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • M Brown
    ★★★★★ a month ago

    I had the pleasure of working with the Community Sales Consultant, Emily at Glacier Hills. Emily is an amazing person that is awesome at her job. If you have a family member or friend that is looking in this area, I highly recommend you call Emily. You will not be disappointed!

  • Luay Shalabi
    ★★★★★ 2 months ago

    I brought my older sister to this place after a major surgery and we had great experience with the facility and the very friendly staff, however, this experience did not last beyond the first few hours after checking in. I do not want to share about the very bad service from several staff members there, we adjusted ourselves to it and we provided 24/7 care to my sister ourselves. The main concern I want to share is the lack of communication among staff. For a whole week, we were trying to check my sister out of the facility because she was not receiving any services other than getting her medications. Every time we talk to a staff member, they say she's all set to check out the next day. When the next day comes, someone would say that they are not aware of that and they need this or that. Of course, when we complain to anyone there, we are promised that they would take care of it right away, they leave and never come back or they say it's some one else's decision. We talked to doctors, supervisors, nurses, technicians and we are still waiting. This has been going on for six very long days now. My sister's health is negatively affected and the whole family is frustrated and affected also. We left several phone messages to numbers that were given to us by staff and we havent hear back yet. I hope someone reads this and gets to to bottom of the problem. Otherwise, we have no choice but to involve the authorities before something happens to my sister.

  • CAROLE GIBSON
    ★★★★★ 5 months ago

    It was a horrible experience! The first check in day at the rehab center was wonderful, but it ended there...after we left my mother she was stuck on the toilet many hours in the evening and was to weak to get off. She kept pulling the cord off and on hoping to get their attention until she finally started screaming for help. Never got her medication and we could not find the floor nurse for hours...no one seemed to know where she was. When my mother finally had enough and said she was leaving they threatened to call the police??? My mother said bring it on I have a few things to tell them about this place. We were shocked...they all were so different during admitting, even told her to never go to the bathroom by herself and if she needed anything to call because thats what they were there for. Warning think twice about going to this rehab...its a shame, it is a beautiful facility but thats where it ends!

  • Frakki Karu
    ★★★★★ a year ago

    Removing my father from the rehab center after one night, some of which he spent on the floor. No night lighting, poor quality support rails, no care given to make sure call button is within reach. Minimal checks on patients. Rooms are cold. When I arrived in the morning, he was freezing. Do they no know seniors get cold easier? But it sucks for non-seniors as well. The man sharing my dads room had to wait two hours for an ice pack. An ice pack! The rehab center is NOT safe for seniors. Annoying for young people without mobility.

  • Rachael Bennett
    ★★★★★ a year ago

    FANTASTIC place! My father (98 years old) has been there for 13 years, and enjoys the company of long-time friends who are all able to get together for meals, etc. The food is good, and the staff are friendly and caring. He is happy and our family knows that he is in a wonderful community. Thank you to one and all!

 

Other Information

License StatusActive
Licensee NameGlacier Hills Inc.
Licensee Street1200 Earhart Rd.
Licensee CityAnn Arbor
Licensee StateMI
Licensee Zip48105
License NumberAH810236789
License TypeRegular
License Effective2010-02-22
License Expiration2011-02-21
Facility TypeHome For The Aged
ServesAged -
Special Certification
Certification For Community Living




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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