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The Manor At Glacier Hills Home For The Aged

  1. Assisted Living
  2. Michigan
  3. Ann Arbor Assisted Living Facilities
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Overall Rating 3.0 / 5.0 ★★★★★

  • Lisa Hanner
    ★★★★★ a month ago

    My mother in law is in for rehabilitation with an opened wound. She had an issue which we feel put her at risk for an infection and when she asked for help she was pretty much told by her nurse she didn't have time. Dealing with a sick loved one is stressful enough without having to worry about the staff providing proper care.

  • Keeping it on the DL
    ★★★★★ 2 weeks ago

    A great place for senior living with wellness accommodations.

  • ldlauwers .
    ★★★★★ 3 months ago

    My father went into Glacier Hills for a 2 week rehab after an illness. We had been to U of M hospital before coming to GH and the plan was that he would do the rehab there and proceed into a pulmonary rehab at U of M. The specialist at U of M said he saw no reason why my father wouldn't recover and be able to live a quality life after rehab. My dad was at GH for less than a week when we realized what a mistake we made. I came to visit and found my dad passed out on the commode when he was supposed to have an aide in the room when using it; I could go on and on; this was just one issue we experienced. The last few days he was there family members stayed the night so we knew he was getting the care he deserved. Over the time he was there I heard a man in another room crying out several times for someone to help him as I saw aides congregated outside the door of his room socializing. We complained several times and never got results. It took us about 4 days to get him out of there - at this point we were looking for hospice, where we were thinking rehab before. He was at the hospice for less than 24 hours when he passed on. The hospice said he was admitted with oxygen toxicity. GH was supposed to be qualified rehab for a patient with pulmonary needs, I called several facilities before choosing GH and decided to go with them because they portrayed the facility as qualified. I also chose GH because they had a great reputation. I found later that the reputation was built on a former version of the facility - it was now under new management. I would strongly advise against using this facility - I wish I had someone tell me before I lost my dad.

  • M Brown
    ★★★★★ a year ago

    I had the pleasure of working with the Community Sales Consultant, Emily at Glacier Hills. Emily is an amazing person that is awesome at her job. If you have a family member or friend that is looking in this area, I highly recommend you call Emily. You will not be disappointed!

  • Jimmy Jones
    ★★★★★ 12 months ago

    If you care about your family, do not send them to this place. My mom just survived a brain aneurysm 3 weeks back. She was airlifted to U of M hospital where they saved her life. The last three weeks she has fought hard to recover. This place had a representative that came and convinced us that it is '5 star' overstaffed facility, where she would receive the best care and rehabilitation. This was a lie. She waited the first 3 hours before anyone came in to admit her. By this time it was 8:30pm. I left thinking they would take care of her. By 2 am she had to go back to UofM emergency because she couldn't breathe. No one had suctioned her. No one there bothered to call me or my two sisters to tell us of this happening. I came in at 12:30pm after her being brought back at 10:30 am. Finding her not hooked up to her oxygen, the (super loud) machine off, no water in it. Her feeding tube, still full, not hooked to her marked as opened at 9pm the night before. Her call button on a table 4 feet from her reach. Her feet, legs, and gown covered in feces. I push the call button and no one comes to see about it for 20 minutes. I start to look around to find who is here working. One lady is playing on her phone in front of a computer, the other just coming from eating lunch. The later comes in and doesn't know why her machine is off, how long, or who shut it off. Never even recognizes that my mom has poop all over herself. After her excuses, the head nurses excuses, and threats of retaliation from the insurance companies if I removed her, I finally see the staff doctor, wearing a UofM white doctors coat, she says she will arrange for her to go back to U of M. Back at the emergency now my mom is broken in her spirit to fight and wishes that she could just be let to die. Now I have to figure out a new place for her to go. My advice would be to avoid this place, or suffer the pain of watching your loved one be degraded, and made to feel like their life is not worth living. Unbelievable that someone can go from such a great come back to having their spirit brought down in less than 24hrs. Also, no pillow case on her pillow, and they gave her a glass of ice water knowing she cannot eat or drink right now. Never seen the cena worker use gloves, only the head nurse who came in to threaten me.


Other Information

Facility TypeFamily Home (Capacity Of 1-6)
License NumberAH810236789
License Effective Date2015-02-24
License Expiration Date2016-02-23
License StatusRegular
Serves Physically HandicappedNo
Serves Developmentally DisabledNo
Serves Mentally IllNo
Serves AgedYes
Serves Traumatically Brain InjuredNo
Serves AlzheimersNo
Has Special Certification For Developmentally DisabledNo
Has Special Certification For Mentally IllNo
Has Certification For Developmentally DisabledNo
Has Certification For Mentally IllNo
Licensee NameGlacier Hills Inc.
Has Rules Violations Within The Last YearNo
Licensee Street1200 Earhart Rd.
Licensee Street2
Licensee CityAnn Arbor
Licensee StateMI
Licensee Zip48105
Licensee StatusActive

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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