Frankfort Pines

When it became clear that it was too risky for my Mom to be at home with us any longer, I was in a bit of a panic about finding the right place for her. I am so grateful that we found Frankfort Pines. It quickly became apparent that she was in the very best place possible with caring people and in a beautiful environment. The facilities are always so clean and bright, and the staff is always so helpful. If she couldn't be at home with us she had definitely moved into a place that was the next best thing. And as her needs changed and her circumstances meant she needed more help, Steve and Pam made sure she was cared for in every way possible. I felt very secure knowing that their attentive caregivers were keeping an eye on her and tending to all her needs. I will always be grateful for all that they did for my Mom.

I am pleased to have an opportunity to comment on the care my sister received while living at the Pines. While none of us look forward to not being able to live in our own homes She certainly had good care during the approximate two years that she was at the Pines . The Pines has a caring and kind staff. The food was better than expected and the owners went the long mile not only for my sister but also for our family. I would recommend them to anyone who is looking for quality care for their loved one.

We had my grandmother in a few places in the area, one small place, and the other big chain in the area. Both had major issues. My uncle from Manistee found out about Frankfort Pines and it was the best move our family made. It is one of the cleanest facilities you will ever visit, and you can tell a lot from senior assisted living facilities by the demeanor of other guests. Do your homework, and visit a variety of places.

No compassion by manager or boss for a new employee who was always early every shift the whole few weeks I was there, until one day on my day off my dog chased a bunny got lost searched all day and night didn't sleep that night but I was demanded to still show for my 6am to 6 pm shift. Any dog lovers out there would do the same,I called explained what had happened the manager there demanded I still needed to come in, of course I didn't long story short day six I found my dog he slept out in the 20 degree weather of winter came home extremely skinny but happy all because I chose to find my dog than be demanded to work while my baby is lost! I was replaced and let go by the time I found my dog. I was told they were very nice compassionate people what a joke! I went in to talk to them in person and Steve thought and insisted I was there for money of the one day I worked before he got lost I said no three times I just want to explain myself!! He still wrote the check and sent me on my way, I wasn't even expecting money the day I decided to drive over and try to make things right!

Owners are NOT to be trusted! Do NOT put someone you love in this place! I witnessed them absolutely destroy my elderly mothers spirit when they literally ordered her out after I, her caretaker, DARED to question the increased rent on her contract renewal. While there she suffered a fall that caused bleeding into her brain and a hospital stay and then, a few months later, she was left without her call button and fell trying to retrieve it breaking her hip and pelvis. NEITHER incident was reported to the State in this "licensed" home. If it's YOUR loved one, look elsewhere!