Overall Rating 2.3 / 5.0 ★★★★★
hhh 477★★★★★ a year ago
I used to work at this facility. It is by far the worst facility around town. The majority of employees don't care about the residents. I have witnessed employees yelling at residents and ignoring residents. Med techs do not watch the residents take their pills after handing the meds to them, because I would find pills in beds all the time. The facility was always understaffed and the employees were always over worked, and forced to stay 16 hours some days. Employees are always on their phones, headphones in ears, and sitting in the break room whenever they get the chance. The management does not take action to fix any of these problems what-so-ever. The facility was so bad, I only lasted 2 months here. Please do not consider putting your loved one at a place like this.
Samantha Graves★★★★★ 2 years ago
Go during dinner and find out what they feed the residents. Who gives bone in food to people that need assistance with most aspects of living? I don't feel this is one of the better places in Grand Rapids. The staff is underpaid and turns over often. The feel you get from them is not that they are there for the residents but just for the pay check. Most of the time the staff is eating the food, looking at their cell or listening to music on ear buds so they are oblivious to the needs of the residents during meals. The staff is not going to each individual during meals to check on them. You get better service at a discount restaurant. The facility does not engage the residents often enough. Very few activities are encouraged or offered. It feels like a place for people to survive but not LIVE. Very impersonal to the residents and their family. It does not feel welcoming nor happy. I dread going and feel like an outsider when I do visit which is weekly. I am not in power to move my relative so here they stay...
A Google User★★★★★ 6 years ago
|Facility Type||Family Home (Capacity Of 1-6)|
|License Effective Date||2014-03-07|
|License Expiration Date||2015-03-06|
|Serves Physically Handicapped||No|
|Serves Developmentally Disabled||No|
|Serves Mentally Ill||No|
|Serves Traumatically Brain Injured||No|
|Has Special Certification For Developmentally Disabled||No|
|Has Special Certification For Mentally Ill||No|
|Has Certification For Developmentally Disabled||No|
|Has Certification For Mentally Ill||No|
|Licensee Name||Providence Operations, LLC|
|Has Rules Violations Within The Last Year||No|
|Licensee Street||18601 North Creek Drive|
|Licensee City||Tinley Park|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.