★★★★★ 3 years ago
As caretaker for my mother, my father had many as many pre-arrangements as possible with Brentwood at Niles for my mother's short-term respite care in the event something happened to him requiring hospital stay, etc. When the time came, the "landing" at Brentwood was smooth, soft, and welcoming for my mother. He was admitted to the hospital at 12:30 p.m., and by 6:30 that night, she was presented a late dinner held for her and was safely in bed shortly thereafter.
The first night, however, she fell trying to go to the bathroom by herself. Brentwood immediately responded, contacted me, explained what happened, then proposed/instituted a proactive plan that would avoid reoccurrance. She was provided a safe, secure, comfortable home environment, her personal needs were tended to, she was included socially, welcomed, embraced by the entire staff.
My father was prematurely released from the local hospital, the admissions process for him had not quite been completed at Brentwood. However, he, also, was received happily, secured, his medical & personal needs addressed quickly and thoroughly.
Due to the premature release from the hospital, my father required emergency attention late night, including transport to the hospital emergency room. The staff at Brentwood contacted me late night/early a.m., they were calm, professional, in control, and provided me critical paperwork in hand that helped with emergency admission and care invaluably. The staff at Brentwood also followed up on his condition following his return hospitalization. The Brentwood family immediately stepped up to fill in my mother's needs, provide for her comfort, confidence, and relieved my father's anxiety about her care.
Brentwood stayed in touch with my father while hospitalized, was ready with the return assessment processes to re-receive him, sent a get-well card and a stuffed kitty to take the place of his beloved kitty he was missing, and offered transportation to him for dialysis and/or dr's appts upon his return.
During a very stressful, emotional process for all concerned, Brentwood has consistently provided the needs & reassurances for my parents' daily care, and a warm, welcoming, friendly environment not only to them, but to us as family & concerned friends, as well. We have highly praised their services to everyone we have had contact with.
And, thank you!!!