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Overall Rating 5.0 / 5.0 ★★★★★

  • Karen T.
    ★★★★★ a year ago

    Heartwood is the best place that my family found for my Gram's who has dementia. She is in Arbor (memory care wing) you have to have a code to get in and out. The staff throughout Heartwood are truly one of a kind. The staff in Arbor are truly gifted and have the patience of saints. Some Dementia patients can get violent and it doesn't even phase the staff. They know their residents like the back of their hands; they know the triggers for each person, they know the battles to pick and the ones they have to walk away from. They don't force them to do anything. I've seen my Gram's go from sweetheart to the incredible hulk in 30 seconds or less. It's not pretty. We thought that the senior community in the Twin Cities we moved my Gram's from was taking great care of her. We would get calls about my Gram's being combative and that there may be bruises. We didn't think anything of it because we had seen her get violent with the staff. We didn't know great care until we moved her to Heartwood. We don't get those calls anymore because the staff knows how to approach and work with her. I recommend Heartwood to anyone looking for a wonderful home for their parents or grandparents. The care is exceptional and one of a kind.

  • sonja arellano
    ★★★★★ a year ago

    The staff is wonderful the atmosphere is great the food that I have ordered has been very good if I had to use a place like this I would choose Heartwood.


Other Information

County Code18
Facility AdministratorMs. Nancy Stratman
License TypeNonprofit Corporation
Home Care Type
Housing TypeHousing With Services
Services TypeAssisted Living Services

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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