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Surrey Place St Lukes Hosp Skilled Nursing And Rcf

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Lea Scruggs-Parker
    ★★★★★ 9 months ago

    I am so grateful to the kind and generous staff and patients of Surrey Place for making my recovery from surgery and the use of my knee a tolerable experience. Surrounding me with friendly, sympathetic encouragement while ensuring my safety in movement was precisely what I needed. The physical therapy staff and nursing personnel worked diligently with me to get my knee moving. The music therapists provided beautiful music and singing. They were a really marvelous part of the total skilled nursing staff. Kudos to the dining room and kitchen personnel for providing a lovely setting in which to make friends at Surrey Place! I am so glad I chose to come here instead of returning home from the hospital. The pain I incurred from total knee replacement was intense and Surrey Place has the professional staff required to gently ease me back into safely walking again. Thanks ever so much Surrey Place.

  • Duckiebear Eric
    ★★★★★ 4 months ago

    if I could rate it any lower I would, expotentially horrible, Id commit suicide before I let anyone put me there, the staff has zero!!! 0 knowledge, worst expierence ever!

  • Leah Campbell
    ★★★★★ 11 months ago

    My grandpa was at Surrey Place for rehab - If I were to rate the therapy dept, it would be by far a 5 star review. From the very beginning at time of therapy evaluation to his discharge, the therapy staff went above and beyond. My grandpa had nothing but great things to say about therapy (other than how much they wore him out :) ) However, since this is a review for the facility as a whole, I'm going to average it out and give it 3 stars only because I don't want to disregard the fact that they have a great therapy dept. The nursing care is awful. Short staffed and clearly flustered each time I was there. Can't say I blame them with the amount of work probably placed on them, but it reflects poorly on customer service. My grandpa had to wait long periods of time to have his call light answered multiple times while I was there. Medications were not given even close to the time they were suppose to on numerous occasions and some of the nurses were extremely rude and disrespectful. I spoke to a nurse manager regarding one of my concerns (don't remember her name) and she was clearly not interested in my concern and I appeared to just be an inconvenience to her day. By the way, I'm pretty sure that at least a few of these 5 stars of the previous reviews are employees of Surrey Place, so take some of those reviews as you will.

  • Mike McAlone
    ★★★★★ a year ago

    My mother was a rehab patient at Surrey for 3 months after a stroke. She loved it there, the staff treated her like their family. It had the feeling of being at a resort with the beautiful stone work, and fireplaces. She wasn't able to walk, or do anything on her own. With the amazing therapy staff they got her back into shape. Before she left, she could walk, take herself to the bathroom, and dress herself all on her own. I would 100% recommend Surrey Place to anyone needing rehab care.

  • Sarah Benhardt
    ★★★★★ 9 months ago

    My mom spent her last few months here. Everytime I visited her, she was always seemed sad. When they didn't know what to do with her for a hour or two they would just park her on the side of the hallway and walk away. I wanted the best for my mom and they didn't give 100 percent

 

Other Information

Level Of LicensureResidential Care Facility Ii
Licensed Beds20
Medicare BedsNo
Medicaid BedsNo
AdministratorRobyn Tweedy
OperatorSt Lukes Episcopal Presbyterian Hospital




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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