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Surrey Place St Lukes Hosp Skilled Nursing And Rcf

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Leah Campbell
    ★★★★★ 4 weeks ago

    My grandpa was at Surrey Place for rehab - If I were to rate the therapy dept, it would be by far a 5 star review. From the very beginning at time of therapy evaluation to his discharge, the therapy staff went above and beyond. My grandpa had nothing but great things to say about therapy (other than how much they wore him out :) ) However, since this is a review for the facility as a whole, I'm going to average it out and give it 3 stars only because I don't want to disregard the fact that they have a great therapy dept. The nursing care is awful. Short staffed and clearly flustered each time I was there. Can't say I blame them with the amount of work probably placed on them, but it reflects poorly on customer service. My grandpa had to wait long periods of time to have his call light answered multiple times while I was there. Medications were not given even close to the time they were suppose to on numerous occasions and some of the nurses were extremely rude and disrespectful. I spoke to a nurse manager regarding one of my concerns (don't remember her name) and she was clearly not interested in my concern and I appeared to just be an inconvenience to her day. By the way, I'm pretty sure that at least a few of these 5 stars of the previous reviews are employees of Surrey Place, so take some of those reviews as you will.

  • Mike McAlone
    ★★★★★ 3 months ago

    My mother was a rehab patient at Surrey for 3 months after a stroke. She loved it there, the staff treated her like their family. It had the feeling of being at a resort with the beautiful stone work, and fireplaces. She wasn't able to walk, or do anything on her own. With the amazing therapy staff they got her back into shape. Before she left, she could walk, take herself to the bathroom, and dress herself all on her own. I would 100% recommend Surrey Place to anyone needing rehab care.

  • DR. BARBARA M FALK
    ★★★★★ 2 months ago

    Katie Legens (physical therapist) and Nanci Davis (occupaonal therapist) pushed me to the zenith of my abilities in a very caring yet fun manner following my shoulder replacement. I am sore, however can assuredly attest I haven't been In such good shape since my teenage years. I am very grateful to them for my confidence in returning home to a normal life free from my former pain.

  • pattie beattie
    ★★★★★ 4 months ago

    My Mom was at Surrey Place for 4years in the Special Care Unit. She was very happy at Surrey. Everyone treated her like family. The care she received by the Nurses and CNA's was wonderful. We had a great experience.

  • Julie Goeglein
    ★★★★★ 4 months ago

    My father was a patient at Surrey Place for a 3 week rehab stay and he got very good care. All members of the Surrey Place team were very kind, caring and understanding of what he was going through. The nursing staff was always ontop of his care and ready to assist him with anything and the the therapy team worked very hard with him to get stronger. I would definately bring him back to Surrey Place if needed.

 

Other Information

Level Of LicensureResidential Care Facility Ii
Licensed Beds20
Medicare BedsNo
Medicaid BedsNo
AdministratorRobyn Tweedy
OperatorSt Lukes Episcopal Presbyterian Hospital




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