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Lutheran Senior Services At Hidden Lake

  1. Assisted Living
  2. Missouri
  3. St Louis Assisted Living Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Kendra Judge
    ★★★★★ 4 months ago

    Sheena, Tanika and the other aid (I forgot her name,sorry). These three ladies were a blessing to pop and Jeff and I. Very caring and compassionate. I will never ever forget you 3. I believe god sent you as our angels. We appreciate how much time and care you gave Pop. You deserve more respect though. They are understaffed every night. It is a shame. This business could be one of the best if your owners would get involved and realize you are too understaffed when visitors have to change diapers and put there folks to bed. I will never forget you ladies! We will visit you again. They may think to have tissues in hospice rooms too. The food was aweful.

  • Rhonda Brock
    ★★★★★ 3 months ago

    This place is understaffed an they do not care about the people its just a paycheck for them had to move my mother out of this place the staff are so disrespectful an they never come in an check on your love ones horrible experience

  • Yoland Hh
    ★★★★★ a year ago

    Very very poor hospitality. They aren't mindful to elders. Distasteful reputation of lies. 24/7 nursing staff was a lie, choice of showers days, meals to eat, and many more fake fraudulent tells, just to get my mothers 15,600.$ mthly. The activity conductor should be the administrator, she alone is a positive pioneer. The staff (CNAs) fight among each other while in the presence of your love one... it's like high school and a day care combined. I also was offended by their ill humor. Calling my mom and her friends the old lady gang. Apparently it's all about the money. They beg my mom to stay until the 1st and accept a reimbursement of her pay later in the month, we are victims.

  • Rev. Rita-Renee Hollinshed
    ★★★★★ a year ago

    We are amazed by the service of the staff! They have embraced our father as though he belonged to their family and this exudes a confidence that he is well taken care of beyond our visits. The staff is also instrumental in receiving family and servicing our needs during our visits, seeking to comfort us as well. Andrew is amazing in not only marketing this venue, but his follow through has been thorough and compassionate! The 2nd floor AM & PM staff are top notch, esp. 'Shaina' (sp?) ~ she is caring and very passionate about her patients and makes us all feel "at home!" Thank you, Aperion, for providing a place for our father to be restored and nurtured in your facility. Your staff and the accommodations are nothing short of amazing and we are grateful!

  • TheSte314
    ★★★★★ a year ago

    The worst place to work they have bottom of the line food they put on a big front like there five star really the one star they say the resedents is number one really they last how I seen them been taking care of

 

Other Information

Level Of LicensureResidential Care Facility I
Licensed Beds80
Medicare BedsNo
Medicaid BedsNo
AdministratorRachel Giffhorn
OperatorLutheran Senior Services




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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