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Caswell House

  1. Assisted Living
  2. North Carolina
  3. Yanceyville Assisted Living Facilities
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Overall Rating 2.3 / 5.0 ★★★★★

  • Leslie Rogers
    ★★★★★ 8 months ago

    Please do not send your loved one to this facility if you have other options. My father ended up here due to an error made on the part of the admissions coordinator. They have done nothing to assist with correcting the error and have ignored emails seeking resolution. Further, since his residency, he has been injured without reporting multiple times, where the authorities were called, and he was taken by paramedics to the ER. Injuries involved fractured ankle, abrasions on forehead and back, and bruising on knees. Tonight, I received a call that my father was "assaulted and beaten by an aggressive resident". He was yet again taken by paramedics to the ER, and a police report was taken. The facility is short on staff, that result in limited to no supervision of patients. My father is in the memory care Unit, where I constantly observe patients going in and out of other patient rooms, while the aids linger and socialize near the front. These patients are constantly left unsupervised. There is no standardized training, and the aids often times have no clue of existing expectations. My father has been in the facility since September, and ALL of his clothes are missing; yes missing. The supplies that I bought (hygiene products, etc.) were used on other patients and are all gone (despite having them placed in a personalized box with his name!!). I am so overwhelmed and stressed and am actively looking for another placement. Caswell House in Yanceyville, NC is not at all an adequate placement for loved ones.

  • Whitney Powell
    ★★★★★ a year ago

    My Nannuh' has been here for a little over a year. My sister and I can be a handful (considering we are there every day) but I can assure you that the Caswell House and it's staff have always found time in their day to address our needs and provide EXCEPTIONAL care for my sweet sweet grandma. They have numerous activities to keep residents involved, entertained and smiling along with including family members and loved ones as well. I personally have worked in many different long term facilities and this one is by far the best in consistent care for all the residents. My grandma looks to the Nurses, Med Techs and NAs like her own grandchildren. That in itself speaks volumes on how well they treat and provide for her!

  • Tanya Strader
    ★★★★★ 2 years ago

    This is a wonderful facility with an excellent administrator and staff. I am blessed to have been told about this facility. I called and they did have a place for mother. Within the first week she wasn't fearful any longer and she started eating again. Their entire facility is beautiful and the staff in the Memory Care unit is caring and patient. You can tell that these wonderful people love their jobs and have a true passion for the residents. The residents are always kept busy with activities and simple interaction with the staff. The Caswell House is adequately staffed in this unit so they can care for the residents needs. I highly recommend The Caswell House!

  • Keeping It Real
    ★★★★★ a year ago

    Despite the kindness staff I expressed to the staff to encourage them to be kind to my mother, she was scared and belittled, food was taken from her if she did to eat... she remained confused on what to do and they belittled her...she never had her own clothes on, she continually had scabies despite treatment...and one of her causes of death was mersa...The staff did not communicate at ALL as far as her finances were concerned..we were self pay patients, paying a considerable amount for good care for our mom....I do not recommend at all, the activity director did very little for the memory care unti, and though I was due a refund, it was been two months since my mother's death...and nothing! Turn over is horrible, caregivers are unfriendly and uncaring...

  • Suesann C
    ★★★★★ a year ago

    Seriously understaffed with high turnover rates. Supplies to care for loved ones are virtually nonexistent. Very poor management that creates overworked and over-stressed staff. Modern facility that would be ideal with a much needed change in management. There is a management policy to "borrow" toiletries that were paid for by family members and given to other residents. Not recommended at this time.


Other Information

LicenseeWP-Yanceyville Health Holdings, LLC
Mailing StreetPO Box 2568
Mailing CityHickory
Mailing StateNC
Mailing Zip28603
License NumberHAL-017-054
State Id060221
License StatusActive

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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