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The Arbors At Hauppauge

  1. Assisted Living
  2. New York
  3. Hauppauge Assisted Living Facilities
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Overall Rating 3.0 / 5.0 ★★★★★

  • Susan Deegan
    ★★★★★ a month ago

    After seeing the low reviews I had to write a review on my family"'s experience at The arbors in Hauppauge. After researching assisted living facilities we decided on The arbors facility in Hauppauge. We believe it's the best kept secret tucked away in a easy to get to location. Both of our parents are living there. It's been only a couple of months so far so I can only relay what we have encountered thus far. The staff is wonderful. They are friendly and caring. The wellness office is always open to listening to any concerns we have and are eager to do whatever my parents need done. The maintenance staff and housekeeping staff are great. People who work there seem to be happy employees and have a great repour with the people living there. They go over and beyond to make living there a pleasurable experience There are so many daily activities if you want to participate. My parents have raved about the food served at the dining room The chef and the kitchen staff must be really good The administrative staff gave us all the information we needed to make a decision on whether it was a good place for our parents. There were no surprises or hidden costs. Howard is very sincere and professional and runs a very nice facility. Shannon has taken care of all the ins and outs of paperwork that was needed when my parents decided it was a good fit and would move in. The wellness staff is making sure our parents are getting what they need The facility we feel is very clean and is decorated in such a cheery manner. The front desk staff is always smiling and greeting you when you walk in. The staff are very welcoming to the family and we are very happy with the decision we made choosing The Arbors. The recreation staff goes out of their way to reach out to get our parents to participate in an activity. In addition the people who are living at The Arbors are very nice and friendly and helpful to each other. We were hesitant and worried how things would work out but so far it's really been good. Our parents are happy there and always tell us how nice everyone there is. And they said they would recommend the place to everyone We have had a positive experience here. I will say that sometimes not everyone cannot be in assisted living because they need a higher level of care. In that case it may not be the fit someone needs. Thank you to the staff working at the Arbors my family really appreciates the work you do there

  • Sante N
    ★★★★★ 3 months ago

    Going through the realization that your parents need to be placed in an assisted living facility is already a harsh and stressful decision. Going through the process is also stressful but the place you are looking into should try to make it as smooth as possible. First impressions mean a lot and when I went with my father in law it did not feel welcoming especially at the end when we met with Howard, Wanda and Shannon, it felt more like we were in an interrogation room. In the evening my father in law even said he will never forget the comment that was made "if you break it you pay for it" he was backing up with his wheelchair and he had hit the glass door of the office. Even if it was intended as a joke it had left an impression on him. They basically fought us every step of the way instead of accommodating us. Even the signing of paperwork was an issue and insisted it to be done on a weekday. On Thursday we came to see how my father in law handled his wheelchair they had on the premises. In the end at the last minute we were told a companion had to be with him for the majority of the day and must be there before he wakes up. This was never told to us that it may be a possibility before we paid the 1 month deposit. So basically we had to pay for a companion to be with him on top of the Monthly fee. Even the wheelchair was an issue. They needed him to have a wheelchair that he could wheel in his own. He had his own but someone had to push him in order to be moved. If they were more accommodating they could have said ...we can let you use our wheel chair for the 2 days until his comes in. The Assisted living we just found allowed him to use his own wheelchair until his wheelchair is ordered through the VA. I was there for one an a half hours and I did not see any care takers. Only Howard, Wanda and Shannon and 3 house men/engineers getting one of the rooms ready. They misrepresented themselves. Yet they still did not refund the full month deposit, only a portion even though they had at least 2 rooms available the one he was going into plus the one that was being prepared. They are also misrepresenting themselves as an assisted living facility, this is a retirement community center. They only want to accept people having as little care needed as possible. We are deeply disappointed in how they handled this stressful situation and even in the end they still did not make it right by refunding our full deposit after we didn't meet their requirements. Please beware when looking into this place for your loved ones. There are others out there that are more understanding. They are only interested in the money.

  • lena webster
    ★★★★★ a year ago

    Place & residents are great!!. The ppl that run it is horrible!! Make they own rules & gossip all the time..Don't care or appreciate their staff.Won't make you feel at home or apart of a team.

  • miguelito guerrier
    ★★★★★ 3 years ago


Other Information

Fac IdAF0388C
OperatorArcadia Management, Inc.
Certificate Number700-F-916
Assisted Living Program Beds0
Assisted Living Residence Beds0
Enhanced Assisted Living Residence Beds0
Special Needs Assisted Living Residence Beds0

Types of New York Facilities

AHAdult Home:
An adult home is established and operated for the purpose of providing long-term residential care, room, board, housekeeping, personal care and supervision to five or more adults unrelated to the operator. Adult homes may be operated by a natural person, a partnership, a not-for-profit corporation, a public corporation, a non-publicly traded business corporation or a limited liability company.
ALPAssisted Living Program:
An assisted living program, which is available in some adult homes and enriched housing programs, combines residential and home care services. It is designed as an alternative to nursing home placement for individuals who historically have been admitted to nursing facilities for reasons that are primarily social, rather than medical in nature. The operator of the assisted living program is responsible for providing or arranging for resident services that must include room, board, housekeeping, supervision, personal care, case management and home health services.
EHPEnriched Housing Program:
An enriched housing program is established and operated for the purpose of providing long-term residential care to five or more adults, primarily persons sixty-five years of age or older, in community-integrated settings resembling independent housing units. The program provides or arranges for the provision of room, board, housekeeping, personal care and supervision. Enriched housing programs may be operated by a natural person, a partnership, a not-for-profit corporation, a public corporation, a non-publicly traded business corporation or a limited liability company.
NFPNot For Profit:
PPHAPrivate Proprietary Home for Adults:
It is defined in Title 18NYCRR, Part 487.2(b) of the Department Regulations as an adult care facility which is operated for compensation and profit.
RESIDENCEResidence For Adults:
A residence for adults is established and operated for the purpose of providing long-term residential care, room, board; housekeeping and supervision to five or more adults, unrelated to the operator.
Service for NonService for Nonresidents:
Services for nonresidents in adult homes, residences for adults and enriched housing is an organized program of services which an operator is authorized to provide to residents of the above facilities but which are provided to nonresidents who are aged or disabled to enable such persons to remain in or return to the community. These services may include an organized social day care program, temporary residential care, or other services the facility is authorized to provide.

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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