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Atria, Penfield

  1. Assisted Living
  2. New York
  3. Penfield Assisted Living Facilities
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Overall Rating 3.1 / 5.0 ★★★★★

  • Laura Hoffman
    ★★★★★ 3 months ago

    They facility is wonderful. My mom loves it there! The staff one the other hand starting with your tour and finance department are horrible they just keep telling you what they think you wanna hear to string you along. They tell you one story after another. My mom has been living there and they promised her she can always stay there even after her spend down, that it's a lie! To this day they are still playing games. It's a shame what they do to these families they take and take promise you this promise you that's it, won't put anything it writing it's a shame.

  • Maria S
    ★★★★★ 3 months ago

    My father was there for 2 years it was his home, the way they handled things when my father needed more care was terrible!! They strung us along trying to move his room then telling him they want him to stay there a long time! Then before you know it he was told he had to leave because they couldn't give him more care!! It was awful very insensitive!! The food is terrible too. He is in a very good place now . He ya very happy!! Don't do it people!! There are better places out there!!

  • Catherine Santana
    ★★★★★ a year ago

    I can't say enough about the wonderful staff at Atria. I have a difficult father who can be hard to handle and they have such a kind and dignified way of handling him. They make him feel heard. They are amazing!

  • Marianne Naylor
    ★★★★★ 5 years ago

    The staff at Atria work hard to provide as positive an experience as possible for its residents. They are exceptional at including family members in events and providing good frequent musical entertainment for the residents. They provide frequent opportunities for trips for the residents and provide transportation to appointments. There are many staff members who go above and beyond expectations and care about the residents. Atria has a varied menu with very good food and delicious desserts. Yes, like any place that isn't home, there is room for improvement, but Atria does a good job providing a caring atmosphere for its residents.

  • Nancy Hussong
    ★★★★★ 2 years ago

    I have changed the rating due to the problem we had within a few months. The place looks great and they tell you what you want to hear. They assured us my mother would be able to afford the care she needed. Changes were made and the cost increased and she ran out of money. My brother has been harassed, threaten, follow because my mother owes money. Atari corporate office has been told they will get the money when my mother receive her VA money. This is outrageous!!!! I will be calling my Congresswoman.


Other Information

Fac IdAF0552B
OperatorSenior Quarters Operating Corp.
Certificate Number370-F-215
Assisted Living Program Beds0
Assisted Living Residence Beds0
Enhanced Assisted Living Residence Beds0
Special Needs Assisted Living Residence Beds0

Types of New York Facilities

AHAdult Home:
An adult home is established and operated for the purpose of providing long-term residential care, room, board, housekeeping, personal care and supervision to five or more adults unrelated to the operator. Adult homes may be operated by a natural person, a partnership, a not-for-profit corporation, a public corporation, a non-publicly traded business corporation or a limited liability company.
ALPAssisted Living Program:
An assisted living program, which is available in some adult homes and enriched housing programs, combines residential and home care services. It is designed as an alternative to nursing home placement for individuals who historically have been admitted to nursing facilities for reasons that are primarily social, rather than medical in nature. The operator of the assisted living program is responsible for providing or arranging for resident services that must include room, board, housekeeping, supervision, personal care, case management and home health services.
EHPEnriched Housing Program:
An enriched housing program is established and operated for the purpose of providing long-term residential care to five or more adults, primarily persons sixty-five years of age or older, in community-integrated settings resembling independent housing units. The program provides or arranges for the provision of room, board, housekeeping, personal care and supervision. Enriched housing programs may be operated by a natural person, a partnership, a not-for-profit corporation, a public corporation, a non-publicly traded business corporation or a limited liability company.
NFPNot For Profit:
PPHAPrivate Proprietary Home for Adults:
It is defined in Title 18NYCRR, Part 487.2(b) of the Department Regulations as an adult care facility which is operated for compensation and profit.
RESIDENCEResidence For Adults:
A residence for adults is established and operated for the purpose of providing long-term residential care, room, board; housekeeping and supervision to five or more adults, unrelated to the operator.
Service for NonService for Nonresidents:
Services for nonresidents in adult homes, residences for adults and enriched housing is an organized program of services which an operator is authorized to provide to residents of the above facilities but which are provided to nonresidents who are aged or disabled to enable such persons to remain in or return to the community. These services may include an organized social day care program, temporary residential care, or other services the facility is authorized to provide.

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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