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Otterbein-lebanon Retirement Community

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  2. Ohio
  3. Lebanon Assisted Living Facilities
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Overall Rating 2.9 / 5.0 ★★★★★

  • Lori Copsey
    ★★★★★ 2 months ago

    After a fall, my mother was sent to Otterbein for rehabilitation. She was non- weight baring, had horrific pain and swelling to the extremity that was injured. A independent person who now was dependent on everyone for everything. During her rehab, the nurses quickly identified a few areas of concern which allowed for quick and timely treatment. My mother is healthier and stronger than she was prior to going to Otterbein. Many thanks!

  • Quantum Light
    ★★★★★ in the last week

    I stopped at their weekly garage sale and the members there invited me to eat in their cafeteria. When i did afterwards the office personnel threw me off the property and acted like i was a criminal for trespassing. After reading all of the 1 star reviews left by many others, it is evident that this "community" is more like a greedy, unhealthy, degenerate, illogical, uncaring, group of unprofessionals on a power trip attempting to operate a health department violating, extreme health risk facility.

  • Colton Marvel
    ★★★★★ 3 months ago

    This facility was truthfully so caring, but because if it people suffered. My grandfather was not given proper care of here, so we had to move him to a different facility in order to keep him healthy. They are very concerned with image and being nice, not the actual care its self. In addition the place is cramped and the buildings and facility is confusing to get around, which did not help in 'emergency' situations.

  • Sue S
    ★★★★★ 2 months ago

    They only worry about the areas that are for independent people they make money on. The have built and renovated those area but take one look at the people who need the most care but they don't make money from and you will see the difference. The lobby to the nursing area in not welcoming you can see the building needs work as there are leaks on the walls, it's cluttered and the furniture is a mis-matched mess and no one there to help tell you where you need to go, but go to the lobby for the independent area it is beautiful and welcoming with a receptionist .The nursing home part is neglected. The halls are dreary, the eating areas look institutional and the food is subpar. The rooms are small the showers not functional unless you are able to do things on your own. Old wheelchairs and it is hard to push people around because a lot don't have the foot rests. What the call their memory unit is even more sad and depressing. They make the nursing assistance do everything in that area for some reason including cleaning and it doesn't get done well and they only activity they seem to have for them is putting them in front of a TV. They will tell you they are above state regulations for nursing aides but they seem to not have enough. I happened to look at there surveys and it is poor and they are only rated 2 stars which is not a surprise, take a look and you will be shocked there was an aide that took an inappropriate picture of a person that lived there, this is from the report "State tested Nurse Aide (STNA) #1 engaged in an act meant to humiliate and dehumanize the resident by taking an inappropriate picture while the resident was lying in bed with her buttocks exposed without permission and not in accordance with facility policy. This picture was then posted on a social media website, Snap Chat, resulting in outcomes which one would expect a reasonable person in a similar situation to suffer, subsequently treating the resident as an inanimate object having no emotions or feelings and causing embarrassment and shame for the resident." I feel some of the front line staff care but the management just sees dollars signs. I definitely would recommend looking elsewhere.

  • Jamie Sempsrott
    ★★★★★ 4 months ago

    My mom went there for rehabilitation. It was the worst experience ever. My mom is a diabetic and they were more concerned about her being happy instead of giving her a balanced diet. She was given pie, cookies and ice cream instead and they just kept increasing her insulin. She was never given a shower in the two weeks she was there. My father had to give it to her. She was also supposed to be seen by a podiatrist to have her nails clipped and that never happened. I would never recommend this place to anyone.


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